Remote Contact Center Jobs in Michigan (NOW HIRING)

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We are seeking a Senior Consultant AI Strategist to support state agencies in advancing their adoption of AI through practical, mission-aligned strategies and implementation planning. This role focuses on helping agencies translate emerging AI capabilities into actionable modernization roadmaps that reflect their priorities, constraints, and operating realities. This role will also assist in translating this roadmap into actionable initiatives and technology projects that will operationalize AI in responsible and value-added manners within mission support and mission delivery functions within the agency.

This is a highly collaborative, solution-oriented role that sits at the intersection of business strategy, technology, and operations. The ideal candidate is current on AI trends and technologies and can effectively engage both business and technical stakeholders to guide investment decisions, shape use cases, and support sustainable adoption of AI.

What You Will Do:

• Facilitate development of AI strategies and roadmaps aligned to agency mission, priorities, and operational realities
• Advise leadership on AI investment planning, use case prioritization, and value realization
• Lead stakeholder engagements to assess organizational readiness, data maturity, and change considerations
• Translate complex AI concepts into clear, actionable recommendations for business and non-technical audiences
• Identify and define high-impact AI use cases across programs, operations, and service delivery
• Support evaluation and selection of AI technologies and solutions, including vendor and platform considerations
• Develop frameworks for responsible AI adoption, including governance, risk, and oversight
• Facilitate workshops and working sessions to build alignment across business, IT, and data teams
• Support early-stage implementation planning, including operating model, workforce impacts, and adoption strategy

What You Will Need:

• Bachelor's degree from an accredited college/university
• Based on our contractual obligations, candidate must be located within the United States and US Citizen
• Must be able to obtain and maintain a federal public trust
• 3+ years of experience in consulting, strategy, or technology advisory roles
• Demonstrated experience supporting AI initiatives
• Strong understanding of key AI concepts and technologies (e.g., LLMs, GenAI, machine learning, automation)
• Experience translating technical capabilities into business-relevant strategies and actionable plans
• Ability to facilitate discussions with both executive leadership and technical teams
• Experience developing strategy documents, roadmaps, and investment plans
• Strong communication skills with the ability to simplify complex topics for non-technical audiences
• Proven ability to operate in ambiguous environments and develop practical, solution-oriented approaches
• Some travel may be required during key project milestones

What Would Be Nice To Have:

• Experience working with state health or human services agencies
• Experience supporting or transforming contact center operations, including use of AI for customer engagement or service delivery
• Experience evaluating and implementing AI solutions for public sector workforce productivity and citizen-facing services
• Familiarity with responsible AI, governance, and risk management frameworks in a government context
• Experience working in cross-functional environments involving policy, program, and technology stakeholders

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.