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Contact Center Associate Jobs in Michigan (NOW HIRING)

SNB Technologies

Contact Center Associate

Hancock, MI · On-site

Tags customer service, customer contact, support, digital & payments, ACH, wire origination, Reg E, remote deposit capture, OLB, NACHA, multi-tasking, professional EOE Statement Superior National ...

Wwwinc

Contact Center AI Specialist

Rockford, MI

The position will partner closely with Contact Center Operations, Digital Experience, Technology ... We aim to create equal opportunities for our associates, customers, and suppliers regardless of ...

TruGreen

Contact Center Sales Team Lead

Rochester, MI · On-site

Associates in this role are expected to drive sales of TruGreen products and services in an inside sales environment. This role will support Contact Center leadership with delegated responsibilities ...

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How much do contact center associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for contact center associate in Michigan is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $20.96 per hour, depending on experience, location, and employer.

What does a contact center associate do?

A contact center associate handles customer inquiries, provides support, and resolves issues via phone, email, or chat. They use communication skills and may utilize customer service software to assist clients efficiently and professionally.

How does a Contact Center Associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

How can I make 2000 a week working from home?

Contact Center Associates can increase earnings by working full-time, handling high call volumes, and gaining specialized skills or certifications such as in customer service or technical support. Some roles offer overtime or performance bonuses that can help reach higher weekly income targets, but earning $2000 weekly typically requires consistent full-time hours and experience in a high-demand environment.

What is the role of a call center associate?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, and resolve issues related to products or services. They often use customer relationship management (CRM) software and need good communication and problem-solving skills to ensure customer satisfaction.

What are Contact Center Associates?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a Contact Center Associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What jobs pay 4000 a week without a degree?

Contact Center Associate roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades, but these usually require certifications, licenses, or extensive experience. Most roles offering such high weekly pay are either highly specialized or involve commission-based earnings.
What are the most commonly searched types of Contact Center jobs in Michigan? The most popular types of Contact Center jobs in Michigan are:
What cities in Michigan are hiring for Contact Center Associate jobs? Cities in Michigan with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,691 per year, or $19.1 per hour.

Contact Center Associate

SNB Technologies

Hancock, MI • On-site

Full-time

Posted 8 days ago

Job description

About the Organization
Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community.
If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank!
Tags
customer service, customer contact, support, digital & payments, ACH, wire origination, Reg E, remote deposit capture, OLB, NACHA, multi-tasking, professional
EOE Statement
Superior National Bank is an equal opportunity employer that does not discriminate on the basis of race, religion, national origin, ancestry, age, color, sex, gender, gender identity, gender expression, physical or mental disability, medical condition, pregnancy, military or veteran status, marital status, sexual orientation, genetic information or other characteristic protected by applicable law. If you have a disability that impairs your ability to be considered, interviewed or tested for a position, please let us know what accommodations you may require.
Open Date
7/21/2026
Location
Hancock
Description
Department: Deposit Operations
Reports To: Deposit Operations Coordinator
Supervises: None
Last Updated: 04.15.2025
Summary: Primary focus is on managing customer contact and support. Participates in the day-to-day operations of the Department.
Major Duties & Responsibilities:
  • Manage inbound calls in a timely and professional manner.
  • Strong focus on identifying customer needs, clarifying information, and issue resolution.
  • Assist customers with account questions, statement balancing, product support, and account maintenance.
  • Act as an ambassador of our digital products.
  • Quickly identify needs to route customers to appropriate resources.
  • Communicate with customers through multiple channels.
  • Provides customer support and employee training and participates in the overall digital strategy for the bank.
  • Monitor customer enrollment into OLB products.
  • Manage the Online Account Opening applications.
  • Review various department reports.
  • Monitor fraud systems for potential check and deposit related fraud.
  • Review fraud suspect items and contact customers to determine if further action is required.
  • Review/ Approve ATM/Mobile deposit exceptions.
  • Manage Req E Disputes.
  • Manage the Deposit Scanning 'To be Indexed 'Folder.
  • Review and fulfill asset verifications
  • Perform a variety of account maintenance, including but not limited to:
    • Flagging accounts
    • Changing customer status
    • Deactivation of eStatements
    • Address changes
  • Gives product demonstrations to customers as needed.
  • Process and fulfill audit requests.
  • Understands and follows bank/ department regulations, policies, and procedure, and participates in all compliance- related training.
  • Other duties as assigned.

Education & Experience:
  • Excellent communication skills, including verbal, phone, written, listening, and people/soft-skills
  • Ability to move appropriately and quickly between variety of communication channels including phone, chat, text.
  • Strong comfort level with technology and digital banking products
  • Professionalism
  • Ability to multi-task
  • High attention to detail
  • Strong investigative and problem-solving skills
  • Basic understanding of Regulation E, BSA, and NACHA Rules
  • High school diploma

Full-Time/Part-Time
Full-Time
Number of Openings
1
Shift
Days
Req Number
BRA-26-00004
Category
Branch & Deposit Operations
Hours per week
40
This position is currently accepting applications.

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