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Contact Center Associate Jobs in Detroit, MI (NOW HIRING)

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Contact Center Associate information

See Detroit, MI salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for contact center associate in Detroit, MI is $21.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $23.80 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Detroit, MI?

The most popular types of Contact Center jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Contact Center Associate jobs?

Cities near Detroit, MI with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $45,081 per year, or $21.7 per hour.

Contact Center Trainer

Southgate, MI • On-site

The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfield
See more jobs at The Phillip Charles Group -Taylor, Auburn Hills, Livonia, & Southfieldexternal

$60K - $65K/yr

Full-time

Medical, Dental, Vision

Posted 2 days ago

New

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Job description

Direct Hire opportunity!
The Phillip Charles Group has been servicing the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates, and employees. We have worked with our current client for the past 16 years and they are looking for a Contact Center Trainer & Quality Specialist based out of their Southgate, MI location.
Monday - Friday    
8:00am - 4:30pm (Must be able to work a flexible schedule between the hours of 8am-8pm)
Salary: $60 - 65k
Contact Center Trainer Responsibilities

  • Develop, coordinate, and deliver new hire training programs for Contact Center personnel.
  • Maintain training schedules, attendance records, certifications, and training completion documentation.
  • Create, update, and maintain training materials, presentations, job aids, process guides, and reference documentation.
  • Monitor and evaluate calls, emails, cases, and written communications to ensure compliance with established quality standards and client requirements.
  • Identify performance trends, skill gaps, and coaching opportunities.
  • Assist in developing troubleshooting guides, process flows, FAQs, and support resources.
  • Produce training effectiveness reports and training completion summaries.

Contact Center Trainer Requirements:

  • Associate degree desired or 6-8 years of experience in a supervisor position in a Call Center.
  • Experience developing training materials and conducting training classes.
  • Proficient in Microsoft applications.
  • Knowledge of Sharepoint application
  • Ability to read, analyze and interpret general business procedures.
  • Ability to understand and communicate technical procedures.
  • Exceptional verbal and written communication skills and ability to document troubleshooting reference materials.
  • Manage and diffuse internal and external difficult situations. 
  • Strong computer and Internet skills.
  • Training experience.


Interested and qualified candidates for the opening should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible and qualified applicants will be contacted to set up an interview.

Company Description

WE LOVE HELPING OTHERS ADVANCE THEIR CAREERS. NOTHING MEANS MORE TO US THAN YOUR SUCCESS.
Our approach is rooted in developing deep and meaningful personal relationships with jobs seekers who have strong work ethics.
When you engage The Phillip Charles Group, you will work with well-established and trusted professionals who are chiefly focused on delivering job opportunities that are driven by your particular skills, interests and culture fit to help you find the right position.
THE PHILLIP CHARLES GROUP SPECIALIZES IN TEMPORARY, CONTRACT-TO-HIRE AND DIRECT HIRE PLACEMENT FOR JOB SEEKERS IN THE FOLLOWING BUSINESS SECTORS: