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Contact Center Associate Jobs in Novi, MI (NOW HIRING)

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for contact center associate in Novi, MI is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.55 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What cities near Novi, MI are hiring for Contact Center Associate jobs?

Cities near Novi, MI with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Novi, MI as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,724 per year, or $20.5 per hour.

Contact Center Representative

University of Michigan Credit Union

Ann Arbor, MI • Remote

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.
The Contact Center Representative is responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members and provides information related to all UMCU products and services through a variety of remote delivery channels i.e. video conferencing, online banking, chat, email, etc. Proactively resolves concerns and listens to member concerns in a helpful and patient manner. Effectively evaluates any risk to the member or UMCU when providing services. Provides technical support to members utilizing remote service delivery channels.
What's in it for you?
  • UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplace
  • Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
  • Paid time off including personal time, sick, vacation and even give back time to volunteer in the community!
  • Be part of a fast growing organization that gives back to the community it serves.
What you'll be doing in this role:
  • Places a high priority on serving the member and provides efficient and enthusiastic service during each member interaction
  • Evaluates member’s needs and articulates the features and benefits of products and services and provide the member with available options
  • Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
  • Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
  • Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem
  • Provides guidance, support and assistance to team members that need assistance dealing with unique member service situations
  • Strong probing, communication, analytical, problem-solving, and decision making skills to effectively uncover and resolve complex member issues
  • Demonstrates an understanding of teamwork in actions and support activities
  • Documents member communications in the system
  • Communicates with other departments to enhance member service
  • Demonstrates an understanding of balancing risk in providing member service
  • Helps to resolve and prevent fraudulent activity and account take over
  • Demonstrates responsibility for security of member information
  • Contributes to improvement of credit union processes and procedures
  • Assists with training of team members
  • Assists other branch locations and departments as needed
  • Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
  • Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
  • Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
  • Other duties as assigned
What you'll need in this role:
  • Associate's degree or equivalent; or 2 or more years of experience in customer service , or equivalent, is preferred
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Strong technical skills
  • Must be a team player and possess a high energy “can do” attitude
PHYSICAL DEMANDS/WORK ENVIRONMENT
  • The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
  • It is the team member’s responsibility to ensure they have a suitable, designated work area available if working remotely
  • While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

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