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Remote Contact Center Engineer Jobs in Texas (NOW HIRING)

MCI Careers

Contact CenterRepresentative

Dallas, TX · Remote

$16 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

UNAVAILABLE

Contact Center Care Coordinator- DFWW- Remote

Dallas, TX · Remote

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Overview The US Oncology Network is looking for a Contact Center Care Coordinator to join our team at Texas Oncology . This full-time position will support our DFWW Region . This is a remote position ...

MCI Careers

Contact CenterRepresentative

Dallas, TX · Remote

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

MCI Careers

Contact CenterRepresentative

Killeen, TX · Remote

$14.25 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

USAA

Mortgage Loan Officer - Contact Center

San Antonio, TX · On-site +1

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience driving mortgage sales in a fast-paced, high-volume contact center * 2+ years of sales ...

Medix

Remote Call Center Representative

Pearland, TX · On-site +1

$15 - $16.80/hr

Healthcare Call Center Representative Fully Remote | Full-Time | Contract-to-Hire Employment Type ... This role serves as the first point of contact for patients and requires excellent communication ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

  • Medical

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... ForeverRemote work culture : make the most of the flexibility that comes with remote work. * Growth ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

  • Medical

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... ForeverRemote work culture : make the most of the flexibility that comes with remote work. * Growth ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

  • Medical

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... ForeverRemote work culture : make the most of the flexibility that comes with remote work. * Growth ...

Miratech

Senior Java IVR Application Developer

Texas City, TX · On-site +1

$49 - $62.50/hr

  • Medical

We are looking for a Senior Java IVR Application Developer to join our voice/contact center ... ForeverRemote work culture : make the most of the flexibility that comes with remote work. * Growth ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

Implement Genesys Cloud contact center solutions * Conduct technical implementation activities from post-sale to support transition * Develop call flows in Genesys Architect for routing and IVR

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Showing results 21-40

All JobsContact Center Engineer JobsRemote Contact Center Engineer JobsRemote Contact Center Engineer Jobs in Texas

Remote Contact Center Engineer information

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the most commonly searched types of Contact Center Engineer jobs in Texas?

The most popular types of Contact Center Engineer jobs in Texas are:

What are popular job titles related to Remote Contact Center Engineer jobs in Texas?

For Remote Contact Center Engineer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center Engineer jobs in Texas look for?

The top searched job categories for Remote Contact Center Engineer jobs in Texas are:

What cities in Texas are hiring for Remote Contact Center Engineer jobs?

Cities in Texas with the most Remote Contact Center Engineer job openings:

Remote Contact Center Engineer jobs near you
Infographic showing various Remote Contact Center Engineer job openings in Texas as of August 2026, with employment types broken down into 76% Full Time, 13% Part Time, and 11% Contract. Highlights an 100% Remote job distribution.

Contact Center Representative Full Time

VELOCITY CREDIT UNION

Austin, TX • On-site, Remote

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Contact Center Representative

Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we're looking for dynamic, service-driven individuals who are passionate about building lasting relationships and helping members achieve their financial goals. If you enjoy problem-solving, providing personalized service, and connecting with others, this could be the perfect opportunity for you!

At Velocity, we're committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. Every day, we strive to make a positive impact on our members, their families, and the communities we serve.

What you bring to the team:

  • High school diploma or equivalent required; specialized training in financial institution operations preferred.
  • One year of direct customer service experience required.
  • One year of call center experience preferred.
  • Previous experience working in a financial institution or credit union call center preferred.
  • Excellent verbal, written, and active listening skills.
  • Strong computer proficiency and experience using common office applications and equipment.
  • Passion for helping others and delivering exceptional member experiences.
  • Ability to work in a fast-paced environment with strong attention to detail.
  • Strong problem-solving skills with the ability to research issues, resolve concerns, and determine when escalation is appropriate.
  • Adaptable team player who values collaboration, knowledge sharing, feedback, and continuous learning.
  • Flexibility to work department hours, including Saturdays.

Your day-to-day:

As our members' first point of contact, you'll be the pleasant, professional, and friendly voice of Velocity, providing exceptional service, resolving financial matters, and educating our members about products and services that will enhance their financial well-being. This position is not currently remote and will need to report to the Austin, TX Velocity headquarters. Opportunities to work remotely may be available after initial training period.

Why Velocity?

At Velocity, our mission is to provide our members personalized service and unique value as their local banking alternative. We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more!

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

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