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Remote Computer Online Jobs in Iowa (NOW HIRING)

The Art of Education

Mid-Market Sales Manager

Osage, IA · On-site +1

... computer screens for significant periods of time. The Art of Education University is an online ... Fully remote, flexible schedule * Life insurance * 8+ weeks of paid parental leave * Lifelong ...

Afni, Inc.

Remote Customer Service Representative

IA · On-site +1

$15.50 - $21.25/hr

You can apply online here! Key Qualifications * Exceptional communication and active listening ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

The Art of Education

Library Services Specialist

Osage, IA · On-site +1

$14.50 - $19/hr

REMOTE CONSIDERATIONS Candidates must have the: * Ability to view computer screens for significant periods of time. The Art of Education University is an online university; therefore, 95-98% of one ...

The Art of Education

Library Services Specialist

Osage, IA · Remote

$14.50 - $19/hr

REMOTE CONSIDERATIONS Candidates must have the: * Ability to view computer screens for significant periods of time. The Art of Education University is an online university; therefore, 95-98% of one ...

Principal Financial Group

Claim Assistant 2

Des Moines, IA · On-site +1

$24.23 - $32.31/hr

Analyze and process claim mail and on-line follow-ups for maintenance of disability claims and ... Ability to quickly learn how to use new computer applications and call center systems. * Ability to ...

Principal Financial Group

Claim Assistant 2

Des Moines, IA · On-site +1

$18.17 - $32.31/hr

Analyze and process claim mail and on-line follow-ups for maintenance of disability claims and ... Ability to quickly learn how to use new computer applications and call center systems. * Ability to ...

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Showing results 1-20

All JobsRemote Computer Online JobsRemote Computer Online Jobs in Iowa

Remote Computer Online information

What is the difference between Remote Computer Online vs Remote IT Support Specialist?

AspectRemote Computer OnlineRemote IT Support Specialist
CredentialsBasic IT certifications, such as CompTIA A+Advanced certifications like CompTIA Network+ or Microsoft Certified
Work EnvironmentRemote, often from home, providing online supportRemote or on-site, troubleshooting hardware/software issues
Industry UsageIT services, tech support, customer serviceIT support, help desk, technical assistance

Remote Computer Online and Remote IT Support Specialist roles both involve providing technical assistance remotely. However, Remote Computer Online typically requires basic certifications and focuses on online troubleshooting, while Remote IT Support Specialists often have more advanced credentials and handle a broader range of technical issues, sometimes including hardware support.

What are popular job titles related to Remote Computer Online jobs in Iowa? For Remote Computer Online jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Computer Online jobs in Iowa look for? The top searched job categories for Remote Computer Online jobs in Iowa are:
What cities in Iowa are hiring for Remote Computer Online jobs? Cities in Iowa with the most Remote Computer Online job openings:
Remote Computer Online jobs near you
Tier 1 Technical Support Representative (REMOTE IOWA)

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Aureon rating

4.5

Company rating: 4.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

202nd of 206 rated it services

Job description

Job Responsibilities:
  • Inbound Telephone Support - perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
  • E-mail & Chat Support - perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
  • Skill improvement - continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
  • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
  • Focus on quality and customer satisfaction
  • Clear and thorough documentation of customer interactions required
  • Support inquiries include questions related to - Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
  • Willing to fiercely advocate on behalf of and represent the Voice of the Customer
  • Research and prepare detailed escalations to second level support
  • Review, manage and follow up on open issues as needed
  • Project work that includes long and short-term initiatives

What can Aureon offer you?
  • Opportunities for professional growth, development, and advancement within the organization
  • 100% remote working employment model
  • Shift differential pay applied to evening and weekend shifts
  • Comprehensive training on hardware and software applications for qualified applicants
  • Knowledge and experience relating to basic computer applications
  • Competitive compensation and full benefits package for full-time employees
  • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:
  • High school or equivalent

Required Skills:
  • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
  • Excellent written and oral communication skills, including strong listening skills
  • Intermediate to advanced computer skills with emphasis on Internet knowledge
  • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
  • Experience working in a customer Support Center
  • Experience working with Mobile Communications
  • Experience working with Transportation
  • Accounting or accounts receivable experience is a huge plus
  • Must exhibit dependability, adaptability and flexibility
  • Ability to diagnose and troubleshoot issues
  • Basic math skills
  • Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
  • Primarily indoor work primarily in office environment
  • Frequent utilization of manual dexterity and visualizing of computer screen
  • No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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