ZipRecruiter

Log In

2

Remote Computer Networking Intern Jobs in Texas (NOW HIRING)

American Heart Association

$23/hr

Currently pursuing an MS or PhD degree in Data Science, Computer Science, Biomedical Informatics, Statistics, Engineering, Public Health, or a related quantitative field. * Demonstrated ability to ...

New

Confie

Network Engineer II

Dallas, TX · On-site +1

$80K - $90K/yr

Flexible work options, including remote and hybrid opportunities, if eligible * Retirement Plan ... networking-related issues & outages Responsible for administering the ServiceNow ticketing system ...

next page

Showing results 1-20

All JobsComputer Networking Intern JobsRemote Computer Networking Intern JobsRemote Computer Networking Intern Jobs in Texas

Remote Computer Networking Intern information

What does a Remote Computer Networking Intern do?

A Remote Computer Networking Intern assists IT teams by supporting the design, implementation, and maintenance of computer networks from a remote location. They may help troubleshoot network issues, configure hardware and software, monitor network performance, and document technical processes. Interns often learn about network security, protocols, and remote management tools while gaining hands-on experience in a professional environment. This role is ideal for students or recent graduates seeking practical exposure to networking concepts without needing to be physically present in an office.

What types of projects and collaboration can I expect as a Remote Computer Networking Intern?

As a Remote Computer Networking Intern, you'll typically work on projects such as configuring virtual networks, troubleshooting connectivity issues, or assisting with network automation scripts. Collaboration often occurs through video calls, chat platforms, and shared documentation with network engineers and IT team members. You'll likely participate in regular team meetings, contribute to group problem-solving, and may be paired with a mentor for guidance. This environment helps build both your technical skills and your ability to communicate effectively in a distributed team setting.

What is the difference between Remote Computer Networking Intern vs Remote Network Support Technician?

AspectRemote Computer Networking InternRemote Network Support Technician
CredentialsBasic networking knowledge, possibly pursuing related certificationsCertifications like CompTIA Network+ or Cisco CCNA often preferred
Work EnvironmentInternship setting, learning-focused, entry-level tasksSupport-focused role, troubleshooting, maintaining networks remotely
Employer & IndustryIT departments, tech companies, educational institutionsManaged service providers, corporate IT teams, telecom companies
Search & Comparison IntentLearning, entry-level opportunities, internshipsSupport roles, troubleshooting, network maintenance

The Remote Computer Networking Intern typically focuses on gaining foundational knowledge through an internship, assisting with basic network tasks. In contrast, the Remote Network Support Technician handles more advanced troubleshooting and maintenance tasks remotely, often requiring relevant certifications. Both roles are essential in the IT industry but differ in experience level and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Computer Networking Intern, and why are they important?

To thrive as a Remote Computer Networking Intern, you need foundational knowledge of networking concepts, protocols (like TCP/IP), and relevant coursework or a degree in computer science or IT. Familiarity with networking tools such as Wireshark, Cisco Packet Tracer, and basic command-line interfaces, along with certifications like CompTIA Network+ or Cisco CCNA, are typically beneficial. Strong problem-solving abilities, effective communication, and self-motivation help you stand out in a remote setting. These skills ensure you can troubleshoot issues independently, collaborate virtually, and adapt to the fast-paced nature of networking environments.
What are the most commonly searched types of Remote Computer Networking jobs in Texas? The most popular types of Remote Computer Networking jobs in Texas are:
What are popular job titles related to Remote Computer Networking Intern jobs in Texas? For Remote Computer Networking Intern jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Computer Networking Intern jobs in Texas look for? The top searched job categories for Remote Computer Networking Intern jobs in Texas are:
What cities in Texas are hiring for Remote Computer Networking Intern jobs? Cities in Texas with the most Remote Computer Networking Intern job openings:
Remote Computer Networking Intern jobs near you

Technical Services - NH Customer Support Analyst NE

nant

San Antonio, TX • On-site, Remote

Other

Posted 6 days ago

Job description

AirStrip is hiring a Tier 1 Technical Support Specialist (TSS I) to join our 24/7/365 client support team. In this role, you're the first point of contact for our customers and vendor partners, delivering support via phone and email. You handle technical issue identification and troubleshooting, timely ticket management, and ensure collaboration with internal teams to ensure resolution of client issues. You're dedicated to providing world-class service, meeting performance goals, and have the flexibility to work various shifts, including weekends, holidays, and on-call rotations.

This position offers the opportunity to work remotely in the US and is scheduled for the evening shift: 3:00pm - 11:30pm central time.

Responsibilities include, but are not limited to:

  • Act as first point of contact for AirStrip customers and vendors partners, providing 24/7/365 support to through:
    • Inbound & outbound calls and email communications
    • Administering First-Contact-Resolution
    • Issue identification and applicable completion of Technical Support Center technical troubleshooting
    • Prompt ticket creation, ticket management, and appropriate escalation, when needed
    • Documenting all tickets accurately and concisely
    • Completing open tickets by working cross functionally with Installation Engineering & other internal teams
  • Successfully completes customer technical support duties in alignment with department and company quality standards for AirStrip’s affiliates and growing customer base.
  • Resolves, responds, and documents reported issues by:
    • Managing customer issues through ticket creation & management
    • Verifying server alert notifications
    • Professionally replying to email communications
    • Scheduling appropriate follow up times with customers
    • Creating & resolve 15-20+ tickets per day
    • Records accurate issue types, detailed issue description, and steps completed
    • Performs accurate and timely troubleshooting procedures within Tier 1 scope
    • Proactively contacts customers providing ticket updates or next steps
  • Participates in team meetings, ongoing trainings, manager 1:1’s and applies feedback for improved job performance and development
  • Effectively utilizes internal resources, making recommendations for process improvements
  • Meets position performance goals, department KPI’s & adheres to SLA’s
  • Dedicated to providing world class service delivery
  • Must have flexibility and be able to work various shifts outside of assigned shift such as:
    • Morning, midday, evening, overnight, weekends, holidays, and be willing to participate in an on-call coverage rotation  

Education & Experience Requirements:

  • Associate Degree from a two-year college or technical school (Bachelors degree in a related field, preferred), or equivalent combination of education and work experience 
  • Preferred Certifications: Comp TIA A+, Comp TIA Network+, ITIL 4 Foundations, Microsoft Technology Associate 
  • 1-2 years of previous experience in customer technical support or call center experience, preferably in healthcare IT industry or a hospital environment. 

Required Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills
  • Must be able to manage high inbound emails & tickets daily
  • Proven history of self-motivation and ability to work independently
  • Team Player, works well collaboratively and learns quickly
  • Detail oriented, ability to exhaust all resources when troubleshooting issues
  • Working knowledge in AirStrip programs and software including:
    • Windows Server environments, databases, computer networking, mobile device applications – iOS & Android
    • Salesforce, Microsoft Office, Teams, Ring Central, Visio and remote desktop
  • Customer focused approach
  • Critical Thinking & Problem-Solving skills
  • Ownership & follow thru on multiple issue types
  • Effective time management skills.  

The hourly range for applicable remote US-based applicants to this position is below.  The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location. As this is a non-exempt position, employees are eligible for overtime pay in accordance with federal, state and local law. 

  • $18.00 - 20.00 per hour, plus bonus potential

Apply