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Remote Complete Call Solutions Jobs in Rio Rancho, NM

Resolv.Global

BPO AI Solutions Architect

Albuquerque, NM · Remote

$64.50 - $85/hr

Fully remote opportunity with global exposure. Working Hours This role operates within EST working ... Only candidates who complete both the prescreen questionnaire and one-way video interview will be ...

Liveops

Remote Customer Service Agent

Albuquerque, NM · Remote

$15 - $20/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Rio Rancho, NM · Remote

$14.50 - $19.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Meet national performance metrics and quality monitoring standards for inbound call management ... Maintain active national pharmacy technician certification; complete additional duties as assigned.

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Meet national performance metrics and quality monitoring standards for inbound call management ... Maintain active national pharmacy technician certification; complete additional duties as assigned.

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · On-site +1

$16.75 - $20.50/hr

Meet national performance metrics and quality monitoring standards for inbound call management ... Maintain active national pharmacy technician certification; complete additional duties as assigned.

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All JobsComplete Call Solutions JobsRemote Complete Call Solutions JobsRemote Complete Call Solutions Jobs in Rio Rancho, NM

Remote Complete Call Solutions information

See Rio Rancho, NM salary details

$11

$17

$22

How much do remote complete call solutions jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote complete call solutions in Rio Rancho, NM is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

What are popular job titles related to Remote Complete Call Solutions jobs in Rio Rancho, NM? For Remote Complete Call Solutions jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Remote Complete Call Solutions jobs in Rio Rancho, NM look for? The top searched job categories for Remote Complete Call Solutions jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Remote Complete Call Solutions jobs? Cities near Rio Rancho, NM with the most Remote Complete Call Solutions job openings:
Remote Complete Call Solutions jobs near you
Infographic showing various Remote Complete Call Solutions job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,957 per year, or $17.3 per hour.
Remote Bilingual Call Center Representative | Spanish-English

Remote Bilingual Call Center Representative | Spanish-English

MCI Careers

Albuquerque, NM • Remote

$17 - $19/hr

Full-time

Posted 9 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We’re hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you're fluent in English and Spanish, passionate about helping others, and thrive in a fast-paced environment, this is your opportunity to grow your career while making a real impact.

In this role, you’ll troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism, empathy, and efficiency.
  • Listen actively to understand customer needs and provide accurate solutions.
  • Use internal systems to manage accounts, process claims, and update records.
  • Follow scripts and procedures to ensure compliance and consistency.
  • Escalate complex issues to supervisors when necessary.
  • Maintain confidentiality and protect customer data.
  • Stay current with training materials, system updates, and product knowledge.
  • Meet performance goals including first-call resolution and customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • High school diploma or GED.
  • Fluent in English and Spanish (spoken and written).
  • Strong typing skills (20+ WPM) and data entry experience.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work scheduled shifts, including weekends and holidays.
  • Basic knowledge of Microsoft Office Suite and Windows applications.
  • Reliable internet connection (20Mbps+ download speed) for remote roles.
  • Customer-first mindset: empathetic, patient, and solution-oriented.
  • Ability to multitask, self-manage, and thrive in a dynamic environment.
  • Team-oriented with strong interpersonal skills.

Preferred:

  • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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