TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
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TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and ...
Field Solution Architect, Remote TX
Washington, DC · Remote
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Field Solution Architect, Remote TX
Washington, DC · Remote
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Field Solution Architect, Remote TX
Washington, DC · On-site +1
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Field Solution Architect, Remote TX
Washington, DC · On-site +1
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Field Solution Architect, Remote TX
Washington, DC · Remote
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Field Solution Architect, Remote TX
Washington, DC · Remote
$108K - $140K/yr
All it takes is finding the right combination of tech hardware, software, cloud solutions, and ... complete interview process and communication with a "live person". Education and Experience
Agentic Solutions Engineer
Mclean, VA · On-site +1
$69K - $158K/yr
Remote Work: Hybrid Job Number: R0244800 Location: McLean,VA,US Share job via: Share Agentic ... Identity Statement As part of the hiring process, we will ask you to complete an identity ...
Agentic Solutions Engineer
Mclean, VA · On-site +1
$69K - $158K/yr
Remote Work: Hybrid Job Number: R0244800 Location: McLean,VA,US Share job via: Share Agentic ... Identity Statement As part of the hiring process, we will ask you to complete an identity ...
Solutions Architect
Chantilly, VA · On-site +1
$99K - $225K/yr
Remote Work: Hybrid Job Number: R0241295 Location: Chantilly,VA,US Share job via: Share Solutions ... Identity Statement As part of the hiring process, we will ask you to complete an identity ...
Solutions Architect
Chantilly, VA · On-site +1
$99K - $225K/yr
Remote Work: Hybrid Job Number: R0241295 Location: Chantilly,VA,US Share job via: Share Solutions ... Identity Statement As part of the hiring process, we will ask you to complete an identity ...
Remote Customer Service Representative
Silver Spring, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Silver Spring, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Laurel, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Laurel, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Hyattsville, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Hyattsville, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Alexandria, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Alexandria, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Centreville, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Centreville, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Upper Marlboro, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Upper Marlboro, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Glen Burnie, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Glen Burnie, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Ellicott City, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Ellicott City, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Germantown, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Germantown, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Herndon, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Herndon, VA · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Bethesda, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Bethesda, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Columbia, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Columbia, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Rockville, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Customer Service Representative
Rockville, MD · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Complete a W-9 form and set up direct deposit. * Complete program-specific certifications.
Remote Complete Call Solutions information
What is the difference between Remote Complete Call Solutions vs Customer Service Representative?
| Aspect | Remote Complete Call Solutions | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; training in call handling and software | High school diploma or equivalent; training in customer service skills |
| Work Environment | Remote, home-based call center or office setting | Remote or on-site customer support centers |
| Industry Usage | Used across various industries for comprehensive call management | Primarily in retail, telecom, and service sectors |
| Job Focus | Handling multiple call types, including sales, support, and inquiries | Responding to customer inquiries, resolving issues |
Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.
What are popular job titles related to Remote Complete Call Solutions jobs in Washington? For Remote Complete Call Solutions jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Complete Call Solutions jobs in Washington look for? The top searched job categories for Remote Complete Call Solutions jobs in Washington are:
What cities in Washington are hiring for Remote Complete Call Solutions jobs? Cities in Washington with the most Remote Complete Call Solutions job openings:
Training and Quality Assurance Manager (Call Center)
Arlington, VA • Remote
Full-time
Re-posted 6 days ago
Job description
TechOp Solutions International is seeking an experienced Remote Manager to lead the training and quality assurance functions for a high-volume, remote call center. The Manager leads all training and quality assurance functions to ensure employees consistently deliver exceptional customer service while meeting organizational quality standards. This position oversees training development, quality monitoring, coaching initiatives, and continuous improvement programs.
Duties:
· Lead the daily operations of the Training and Quality Assurance team.
· Develop, implement, and maintain training programs for new hires and existing staff.
· Design and update training materials, job aids, and instructional resources.
· Conduct instructor-led, virtual, and self-paced training programs.
· Establish quality standards and performance evaluation methodologies.
· Monitor customer interactions across multiple communication channels to ensure compliance and service quality.
· Conduct calibration sessions with operational leadership and quality teams.
· Analyze quality trends and identify opportunities for coaching and performance improvement.
· Prepare quality assurance reports, dashboards, and performance analyses.
· Develop corrective action plans and continuous improvement initiatives.
· Coordinate with operational leadership to identify training needs and performance gaps.
· Perform additional duties as assigned
Requirements
- Bachelor's degree from an accredited institution
- Professional certification : Must possess a current professional certification in Human Resources or Learning and Development, such as an HRCI Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or ATD Certified Professional in Talent Development (CPTD)
- Minimum five (5) years of experience in training, quality assurance, learning and development, or contact center operations.
- Experience developing instructional materials, quality monitoring programs, and performance improvement initiatives.
- Strong analytical, problem-solving, and communication skills.
- Must meet security eligibility requirements.
Benefits
TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.
About TechOp Solutions International
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Arlington, VA, US
Year founded
2005