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Remote Complete Call Solutions Jobs in Washington

SOS International LLC

Call Agent

Reston, VA · Remote

$15.50 - $20.50/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... We deliver tailored solutions, tested leadership, and trusted results to enable national security ...

VECRA Inc

Call Center Agent

Lanham, MD · Remote

$18.50/hr

Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ... Complete tasks according to established guidelines and quality assurance metrics. * Assist ...

VECra Inc.

Call Center Agent

Lanham, MD · Remote

$18.50/hr

Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ... Complete tasks according to established guidelines and quality assurance metrics. * Assist ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · Remote

$18.50/hr

Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ... Complete tasks according to established guidelines and quality assurance metrics. * Assist ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · Remote

$18.50/hr

Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority ... Complete tasks according to established guidelines and quality assurance metrics. * Assist ...

Aveshka

IVR Solutions Architect

Washington, DC · Remote

$71.25 - $94/hr

IVR Solutions Architect Remote / Local to Washington, DC Metro Area Softtek Government Solutions is ... Develop detailed IVR call flows, scripts, and dialogues. * Oversee the implementation and ...

Cleo

Solutions Architect

Highland Beach, MD · On-site +1

$62.25 - $82/hr

Solutions Architect Remote - USA The Solutions Architect (SA) is a strategic partner to the Sales ... complete proofs of concept (POCs) to demonstrate the value of Cleo's solutions in a customer ...

Softtek

IVR Solutions Architect

Washington, DC · Remote

IVR Solutions Architect Remote / Local to Washington, DC Metro Area Overview: Softtek Government ... Develop detailed IVR call flows, scripts, and dialogues. * Oversee the implementation and ...

Cleo

Solutions Architect

Annapolis, MD · On-site +1

$62.25 - $82.25/hr

Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote * Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments ...

CSAA

Business Solutions Analyst III - Remote

Washington, DC · Remote

$49.50 - $68.25/hr

Plans, manages and may complete testing of application, system and/or process changes/upgrades at ... call with you to discuss the role and will disclose during that call the available salary/hourly ...

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Remote Complete Call Solutions information

What is the difference between Remote Complete Call Solutions vs Customer Service Representative?

AspectRemote Complete Call SolutionsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handling and softwareHigh school diploma or equivalent; training in customer service skills
Work EnvironmentRemote, home-based call center or office settingRemote or on-site customer support centers
Industry UsageUsed across various industries for comprehensive call managementPrimarily in retail, telecom, and service sectors
Job FocusHandling multiple call types, including sales, support, and inquiriesResponding to customer inquiries, resolving issues

Remote Complete Call Solutions involves managing a wide range of call types with specialized training, often in a remote setting. Customer Service Representatives focus on assisting customers with specific issues, typically within a particular industry. Both roles require strong communication skills but differ in scope and training emphasis.

What are popular job titles related to Remote Complete Call Solutions jobs in Washington? For Remote Complete Call Solutions jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Complete Call Solutions jobs in Washington look for? The top searched job categories for Remote Complete Call Solutions jobs in Washington are:
What cities in Washington are hiring for Remote Complete Call Solutions jobs? Cities in Washington with the most Remote Complete Call Solutions job openings:
Remote Complete Call Solutions jobs near you
Infographic showing various Remote Complete Call Solutions job openings in Washington as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution.
Call Agent

Call Agent

SOS International LLC

Reston, VA • Remote

$15.50 - $20.50/hr

Other

Posted 12 days ago

Job description

Fully Remote, US, USA

Contract

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors.

This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays.

ESSENTIAL JOB TASKS

  • Must be a US Citizen or Legal Permanent Resident (a/k/a "green card holder")

  • Must be a resident of the US or one of its territories

  • Successfully pass the DHS Employment Eligibility Verification (E-Verify) program.

  • Pass a USG Background Check

  • Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database.

  • Fluent in both English and Spanish

  • Complete SOSi provided Day Zero Training

  • Complete Customer Registration Intake Training (two consecutive 8-hour sessions)

  • When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions)

  • Work hours as scheduled and realize this may include weekends and holidays

TRAINING

  • SOSi will provide Day Zero Training to complete the six required training certificates

  • Security Awareness Training (SAT)

  • Unauthorized Disclosure of Classified or Unclassified Information (UIC)

  • Operational Security Awareness Brief (OPSEC)

  • Insider Threat Training (ITT)

  • Privacy at DHS (PDHS)

  • Rules of Behavior (ROB)

FEMA will provide the necessary training for:

  • Registration Intake Training (two consecutive 8-hour training sessions)

  • Helpline Training (four consecutive 8-hour training sessions)

Qualifications

MINIMUM REQUIREMENTS

  • 1-2 years of related job experience

  • Fluent in English and Spanish

  • Must be a US Citizen

  • Must have lived in the US for 3 out the past 5 years

  • Basic data entry skills

  • Ability to pass an USG background investigation

  • Strong written and verbal communication skills

  • Must be able to work independently or within a team

Additional Information

WORK ENVIRONMENT

  • Work is at home

  • Requires periods of non-traditional hours including consecutive nights or weekends when necessary

  • Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends

WORKING CONDITIONS

  • Ability to work from home

  • Strong internet connection

  • Quit workspace free from interruptions and background noise

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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