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Remote Contact Center Jobs in Washington (NOW HIRING)

Integral

Contact Center Operations Manager

Vienna, VA · On-site +1

Overview The Contact Center Operations Manager is responsible for ensuring high-quality service ... Proficient with Remote desktop systems (AWS, Azure, Citrix, VMware) * Strong Excel or reporting ...

Mondo

ServiceNow Developer

Mclean, VA · Remote

$40 - $48/hr

Remote Start Date Is: Approximately 3 Weeks from offer Duration: 12 Month Contract Compensation ... Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilities

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

... scale contact center capabilities using cloud platforms, AI-enabled solutions, CRM technologies, workflow automation, and Agile delivery methodologies. Job Location Remote work within the United ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is looking for a Microsoft ... Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center ...

ICF

Operations Lead (Enterprise Platforms)

Reston, VA · Remote

... large contact center organizations through modernization and organizational change. Job Location Remote work within the United States is authorized.Must support US Eastern time zone working hours

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How much do remote contact center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote contact center in Washington is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.78 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.

What are the most commonly searched types of Contact Center jobs in Washington?

The most popular types of Contact Center jobs in Washington are:

What are popular job titles related to Remote Contact Center jobs in Washington?

For Remote Contact Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Contact Center jobs in Washington look for?

The top searched job categories for Remote Contact Center jobs in Washington are:

What cities in Washington are hiring for Remote Contact Center jobs?

Cities in Washington with the most Remote Contact Center job openings:

Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,207 per year, or $19.3 per hour.

Knowledge Manager Contact Center

SYS Integration

Washington, DC • Remote

Full-time

Re-posted 14 days ago

Job description

Location: Remote

Knowledge Manager Contact Center

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Knowledge Manager Contact Center to support a governmentcontracted contact center by developing, maintaining, and managing all program content used by customer service staff. This role oversees content creation, data entry, design, and daily escalations, while also supporting research requests, special projects, and operational activities at the government agency. The Content Manager ensures content accuracy, consistency, and alignment with program requirements and serves as a key liaison with government leadership and subject matter experts.

Key Responsibilities:

Content Development & Management

  • Create, update, and maintain program content, including knowledge articles, scripts, workflows, and reference materials.
  • Oversee content data entry, formatting, and design to ensure clarity and usability for contact center staff.
  • Manage daily escalations, research requests, and special contentrelated projects.
  • Analyze existing processes and recommend improvements to content structure and program workflows.

Stakeholder Coordination

  • Provide supervisory oversight and support to content team members.
  • Collaborate with government Subject Matter Experts, management, and executive staff to review issues, present solutions, and ensure content accuracy.
  • Support the Federal Program Director and COR with communications related to emerging issues, scheduling needs, and new or upcoming content.
  • Participate in meetings to support consistent internal branding and messaging across the contact center.

Operational Support

  • Conduct research and analysis to support new program processes and content enhancements.
  • Ensure content aligns with operational needs and supports highquality customer service delivery.
  • Assist with contact center operational activities as needed.

Qualifications:

  • Experience in content management, knowledge management, or documentation development.
  • Strong writing, editing, and content design skills.
  • Ability to analyze processes and recommend improvements.
  • Experience working with government programs or in a contact center environment is preferred.
  • Strong communication and stakeholdermanagement skills.
  • Bachelor's degree in Communications, English, Technical Writing, Knowledge Management, Public Administration, or a related field.

Must be able to pass a federal background check that inlcudes a credit check. 

Apply