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Remote Complaints Jobs in Tennessee (NOW HIRING)

Getaway

Customer Representative

Antioch, TN · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Orbia

Account Representative

Nashville, TN · On-site +1

$42K - $60K/yr

Account Representative (Remote - US) Advance Life Around the World with Dura-Line Dura-Line, an ... Resolve pricing discrepancies, complaints, returns, and credits * Maintain accurate customer ...

Getaway

Customer Representative

Chattanooga, TN · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Antioch, TN · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Chattanooga, TN · Remote

$30K - $50K/yr

Handle concerns or complaints with empathy and problem-solving skills. Ideal Candidate * Excellent ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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All JobsComplaints JobsRemote Complaints JobsRemote Complaints Jobs in Tennessee

Remote Complaints information

What is a remote complaints job?

Remote Complaints jobs involve handling customer or client complaints from a remote location, typically using phone, email, or chat. Professionals in these roles investigate issues, resolve customer concerns, and ensure satisfaction without being physically present in an office. They often work for companies in industries like retail, telecommunications, finance, or technology. Strong communication skills, problem-solving abilities, and proficiency with digital tools are essential for success in remote complaints positions.

What are the key skills and qualifications needed to thrive as a remote complaints specialist, and why are they important?

To thrive as a Remote Complaints Specialist, you need strong problem-solving abilities, customer service experience, and a high school diploma or higher. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Outstanding written communication, patience, and conflict resolution skills help you stand out in handling customer issues remotely. These competencies ensure efficient resolution of complaints, high customer satisfaction, and effective remote collaboration.

What are some common challenges faced by professionals working in remote complaints handling, and how can they be managed effectively?

Remote complaints handlers often face challenges such as limited face-to-face communication, difficulty gauging customer emotions, and managing multiple communication channels (email, chat, phone). To address these, it's important to develop strong written communication skills, practice active listening, and use clear documentation to track cases. Collaboration with team members through regular virtual meetings and sharing best practices can also help maintain consistency and support in resolving complex issues.

What is the difference between Remote Complaints vs Remote Customer Service?

AspectRemote ComplaintsRemote Customer Service
Primary RoleHandle and resolve customer complaints and issuesAssist customers with inquiries, product info, and support
Required SkillsProblem-solving, communication, empathyCommunication, patience, product knowledge
Work EnvironmentHome office, call centers, online platformsHome office, call centers, online platforms
Common CertificationsCustomer service certifications, conflict resolutionCustomer service certifications, communication skills

Remote Complaints specialists focus on resolving customer issues and complaints, often requiring conflict resolution skills. Remote Customer Service representatives handle a broader range of customer inquiries, including product info and support. While both roles operate remotely and share similar skills, complaints roles are more specialized in conflict management, whereas customer service covers general support tasks.

What are the most commonly searched types of Complaints jobs in Tennessee?

The most popular types of Complaints jobs in Tennessee are:

What are popular job titles related to Remote Complaints jobs in Tennessee?

For Remote Complaints jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Complaints jobs in Tennessee look for?

The top searched job categories for Remote Complaints jobs in Tennessee are:

Remote Complaints jobs near you
Infographic showing various Remote Complaints job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, and 14% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

SVP Controller, CPA (Hybrid/Remote)

ORNL Federal Credit Union

Oak Ridge, TN • On-site, Remote

Full-time

Re-posted 7 days ago

Key responsibilities

  • Oversee daily operations of the accounting department, including general ledger, accounts payable, fixed assets, accruals, and reconciliations, ensuring compliance with GAAP, regulatory requirements, and internal policies.

  • Manage projects, identify opportunities for continuous improvement, and partner with leadership to execute initiatives.

  • Lead, mentor, and develop the accounting team to foster a culture of accountability, operational excellence, and continuous improvement.

Job description

This position follows a hybrid/remote schedule (in the office 2-3 days/week at our Oak Ridge, TN corporate headquarters). This is not a fully remote position.
The SVP Controller will oversee daily operations of the accounting department in full compliance with GAAP, regulatory requirements and internal controls and supervise, develop, and train staff in the general accounting and general ledger functions of the department. This role will drive efficiency, automation, and continuous improvement across the accounting function and execute corporate projects consistent with tactical initiatives.
Essential Functions & Responsibilities:
  • Performs supervisory responsibilities related to the daily operations of the accounting department, including but not limited to general ledger, accounts payable, fixed assets, accruals, and reconciliations, in accordance with GAAP, regulatory guidance, and internal policies and procedures.
  • Manages projects as assigned or approved. Researches, identifies, and implements opportunities for continuous improvement. Partners with the CFO and cross-functionally to assist in the execution of initiatives.
  • Leads, mentors, and develops a high-performing accounting team while fostering a culture of accountability, continuous improvement, and operational excellence.
  • Attends meetings/training related to performance management and other multidiscipline projects and initiatives.
  • Coordinates with auditors, examiners, and internal audit to provide information and answer questions.
  • Oversees financial management by developing sound policies and procedures to support departmental functions.
  • Establishes and implements short- and long-range departmental goals, objectives, policies and operating procedures.
  • Performs other duties as assigned.

Hybrid Remote Statement: Following initial onboarding and training, this position will transition to a hybrid remote work arrangement, allowing performance of job duties to be completed both from home and on-site, with a structured schedule designed to support flexibility, business objectives, and consistent collaboration.
Work Experience:
  • Ten or more years of financial management experience is required.
  • Seven or more years of directing, coaching, and guiding staff is required.
  • Ten or more years of experience working in a financial institution is required.
  • Experience in a credit union environment is preferred.

Education:
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field of study is required.
  • Certification/License CPA certification is required.

Other skills required:
  • Must be able to use advanced formulas, import/export data, download data, vertical and horizontal lookup tables, graphing, and more.
  • Excellent written and verbal communication skills with the ability to effectively interact with all levels of the organization.
  • Must have the ability to build strong relationships and effective teams of people to accomplish tasks.
  • Must have high integrity and commitment to accuracy and compliance.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Must have high proficiency with Microsoft 365, particularly Excel.
  • Must have ability to prioritize demands from multiple projects.
  • Must be a strategic thinker with strong operational execution.
  • Must have deep technical accounting expertise.
  • Must possess good data analysis skills.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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