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How much do remote community support worker jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote community support worker in Iowa is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.51 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote community support workers and how can they be addressed?

Remote Community Support Workers often face challenges related to building rapport and trust with clients without in-person interactions. Maintaining clear and consistent communication can be difficult when relying on digital platforms, and it may be harder to assess client needs without visual cues. To address these challenges, it’s important to utilize video calls when possible, establish regular check-ins, and use collaborative tools to document progress. Proactively seeking feedback and staying flexible with communication methods can help strengthen relationships and ensure clients receive the support they need.

What are the key skills and qualifications needed to thrive as a remote community support worker?

To thrive as a Remote Community Support Worker, you need a background in social work, psychology, or a related field, often supported by relevant certifications or diplomas. Familiarity with case management software, secure communication platforms, and documentation systems is typically required. Outstanding soft skills include empathy, active listening, and strong written and verbal communication for supporting clients and collaborating with remote teams. These skills are crucial for effectively addressing client needs, maintaining accurate records, and providing high-quality support services from a distance.

What is a remote community support worker?

A Remote Community Support Worker is a professional who provides assistance, guidance, and support to individuals or groups in a community, all while working remotely rather than in a physical office or on-site location. Their responsibilities may include connecting clients to resources, offering emotional support, facilitating virtual group meetings, and helping individuals navigate social services. This role typically involves strong communication skills, empathy, and proficiency with digital communication tools. Remote Community Support Workers often serve populations such as people with disabilities, seniors, or those facing social or economic challenges. The position allows for flexibility and can broaden access to support services for clients in various locations.
What are popular job titles related to Remote Community Support Worker jobs in Iowa? For Remote Community Support Worker jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Community Support Worker jobs in Iowa look for? The top searched job categories for Remote Community Support Worker jobs in Iowa are:
What cities in Iowa are hiring for Remote Community Support Worker jobs? Cities in Iowa with the most Remote Community Support Worker job openings:
Remote Community Support Worker jobs near you
Infographic showing various Remote Community Support Worker job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,777 per year, or $16.2 per hour.

Intake Community Supports Representative

Mom's Meals

Ankeny, IA • On-site, Remote

$17.50 - $18.50/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.

Mom's Meals rating

6.1

Company rating: 6.1 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

15th of 24 rated food delivery companies

Job description

The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.
This position will start on Monday, August 31st, 2026.
Position Responsibilities may include, but not limited to
  • Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed
  • Assisting clients with reships (after training is completed)
  • Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
  • Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom's Meals to initiate the request
  • Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Required Skills and Experience
  • High school degree or GED
  • 1 year of previous customer service experience
  • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
  • Clear oral communication skills
  • Previous experience with data entry
  • Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
  • Must have a quiet workspace that is free from distraction

Preferred Skills and Experience
  • 1 year of previous call center experience
  • Bilingual (English/Spanish)

Physical Requirements
  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview
Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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