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Remote Collections Jobs in Warren, MI (NOW HIRING)

Hello Innovation

Customer Happiness Hero (Remote)

Detroit, MI · Remote

$16.50 - $22.25/hr

This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As ...

TEKsystems

Email Customer Service Reps

Detroit, MI · Remote

$16/hr

... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take ...

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Warren, MI

Remote Collections information

See Warren, MI salary details

$12

$20

$28

How much do remote collections jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote collections in Warren, MI is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.60 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What job categories do people searching Remote Collections jobs in Warren, MI look for? The top searched job categories for Remote Collections jobs in Warren, MI are:
What cities near Warren, MI are hiring for Remote Collections jobs? Cities near Warren, MI with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Warren, MI as of August 2026, with employment types broken down into 81% Full Time, 10% Part Time, 7% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,933 per year, or $20.2 per hour.

Customer Happiness Hero (Remote)

Hello Innovation

Detroit, MI • Remote

$16.50 - $22.25/hr

Other

Medical, Dental, Retirement

Re-posted 7 days ago

Job description

Customer experience is different at Hello Innovation.

We cut the red tape, ditch the corporate BS, and empower you to actually do what’s right for people — not what’s written in a script.

This isn’t your typical customer service job. It’s a chance to help people, think creatively, learn fast, and deliver “wow” experiences without limits.

This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available.


ABOUT US

At Hello Innovation, we're more than just a company; we're a force for change. As the parent company to an ever-growing portfolio of businesses, we’re making the world a radically better place through meaningful innovation.

Here, it's not about the daily grind; it's about making a real difference, challenging the norm, breaking boundaries, and rewriting what's possible.

We started from scratch—no investors, no debt—just a relentless drive that has led us to impact over a billion lives through our products. And we’re just getting started.  

We’re an eclectic team of dreamers, creators and doers, united in our mission to deliver work that truly matters. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place. 
 

ABOUT THE JOB

This role is about people, not tickets.

As a Customer Happiness Hero, you’re not only empowered to make things right — you’re trusted to deliver unforgettable “wow” experiences when customers need it most.

You’ll support customers during some of the most meaningful moments of their lives, bringing calm, clarity, and genuine care. You’ll also be a vital part of our fast-growing eCommerce brand that touches millions, where you’ll grow your customer experience skills and learn the operations and technology that power everything behind the scenes. 

You won’t just answer inquiries — you’ll help people in moments that truly matter. If you’re ready to do work with impact, integrity, and heart, keep reading.
 

ABOUT YOU

  • You’ve mastered the art of communication. Whether you’re writing an email, chatting online, or speaking with a customer, you choose your words with intention — warm when they need comfort, direct when they need clarity, and always grounded in genuine care.
     
  • You’re the Sherlock Holmes of human emotion. You read between the lines, sense what people need, and spot the real issue before it’s spoken.
     
  • You’re a modern-day MacGyver. Throw a challenge your way and you’ll find a thoughtful, creative way to make things right.
     
  • You’re comfortable with the unknown. You don’t freeze when things get unclear — you stay curious, confident, and ready to figure it out.
     
  • You get sh*t done…no babysitter required. You take initiative, follow through, and own outcomes from start to finish with pride and accountability.
     
  • You’re human-centered to your core. You’re driven by connection, compassion, and the desire to make someone’s day a little lighter.
     
  • You bring order to chaos. When emotions run high and things get messy, you step in with steady energy and take control of the situation.
     
  • You get it right, down to the last detail. Typos, loose ends, and unclear instructions don’t stand a chance. You believe excellence lives in the small things.

  • You’re a learning animal. You’re hungry for feedback, curious about how things work behind the scenes, and always looking for ways to do things smarter.

  • Customer experience isn’t a task—it’s a calling. Leaving people better than you found them isn’t just satisfying; it’s who you are.
     

YOUR RESPONSIBILITIES

  • Serve as the point of contact between customers, our eCommerce platform, and product vendors — keeping communication clear, smooth, and proactive from start to finish.
     
  • Own customer issues from start to finish by investigating details, coordinating with vendors, and ensuring resolutions that leave customers fully taken care of.
     
  • Communicate with warmth, clarity, and professionalism across email, chat, and occasional phone interactions.
     
  • Deliver unforgettable “wow” moments — making things right, solving problems creatively, and turning challenges into meaningful experiences.
     
  • Collaborate with operations and vendor partners to troubleshoot issues, keep orders on track, and prevent future problems.
     
  • Spot patterns, share insights, and propose improvements that help the team innovate, refine workflows, and elevate the customer experience.
     
  • Maintain exceptional accuracy and attention to detail in communication, documentation, and follow-through.


COMPENSATION & PERKS

  • Meaningful work. Get paid to give a sh*t and make a real impact on people’s lives when they need it most.
  • Top of market pay. Along with a full benefits package including health, dental and 401k.
  • We ignite you - that’s right, you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
  • Experience to prepare you for whatever career lies ahead. Including training and mentorship opportunities from some of world’s top talent.
  • A fun, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
  • Flexible scheduling. We can work around your schedule, whether you’re going to school, being a parent, or just living life to the fullest.
  • Plus many more. Additional perks include daily catered lunches, team activities, paid holidays, bonuses and much more.


 

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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