Rochester, NY · On-site +1
$15.75 - $21.50/hr
Description & Requirements Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in ...
Rochester, NY · On-site +1
$15.75 - $21.50/hr
Description & Requirements Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in ...
West Henrietta, NY · On-site +1
$17/hr
Remote work option, following training and eligibility. * Once approved for remote work, ADT requires: * Designated place to work from home. * High speed internet. DSL, Cable or Fiber internet ...
West Henrietta, NY · On-site +1
$17/hr
Remote work option, following training and eligibility. * Once approved for remote work, ADT requires: * Designated place to work from home. * High speed internet. DSL, Cable or Fiber internet ...
Rochester, NY · On-site +1
$15.75 - $21.50/hr
As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...
Rochester, NY · On-site +1
$15.75 - $21.50/hr
As a remote company, we value flexibility, creativity, and a passion for travel. Position Overview: We are seeking a highly motivated Travel Customer Representative to join our team. In this role ...
$12.81 - $14.36
3% of jobs
$14.36 - $15.91
7% of jobs
$15.91 - $17.47
14% of jobs
$17.52 is the 25th percentile. Wages below this are outliers.
$17.47 - $19.02
16% of jobs
The median wage is $20.02 / hr.
$19.02 - $20.57
15% of jobs
$20.57 - $22.12
15% of jobs
$22.82 is the 75th percentile. Wages above this are outliers.
$22.12 - $23.67
11% of jobs
$23.67 - $25.23
10% of jobs
$25.23 - $26.78
5% of jobs
$26.78 - $28.33
2% of jobs
$28.33 - $29.88
2% of jobs
$12
$21
$29
| Aspect | Remote Collections | Remote Accounts Payable Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer experience in finance or collections | High school diploma or equivalent; accounting or finance certification preferred |
| Work Environment | Remote, often in call centers or office settings | Remote, typically in finance or accounting departments |
| Employer & Industry Usage | Financial institutions, debt collection agencies, healthcare, retail | Corporations, finance departments, accounting firms |
| Common Search & Comparison Intent | Understanding roles in debt recovery and payment collection | Managing payables and vendor payments remotely |
Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.
$15.75 - $21.50/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired today. Applications are no longer accepted.
6.8
Based on 288 frontline employees who took The Breakroom Quiz
239th of 425 rated business services
Description & Requirements
Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in Rochester, NY with opportunity to work remotely after successful completion of the 10 days onsite. Training is a total of 6 weeks. Candidates must reside within 100 miles of Rochester, NY.
Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
Why Maximus?
- Competitive Compensation - Quarterly bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Meet Quality Assurance (QA) and other key performance metrics.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lift, carry, or otherwise move items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Perform other duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Residency within 100 miles of Rochester, NY.
- Strong data entry and telephone skills.
- Excellent organizational, interpersonal, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced work environment.
- Ability to successfully execute many complex tasks simultaneously.
- Ability to work as a team member, as well as independently.
- Previous experience with computers, phone systems, and headsets preferred.
- Previous experience in customer service preferred.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Compensation:
$20-$20
