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Remote Collections Jobs in Chesapeake, VA (NOW HIRING)

ZIM

Accounts Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · On-site +1

$12.77 - $14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

LOCATION Remote Work-at-Home POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled ... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ...

MCI Careers

Remote Call CenterSales Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

Alliance iCommunications

Vice President, Sales

Hampton, VA · On-site +1

$150K - $200K/yr

... CX/collections to translate our technology-enabled, AI-forward BPO solutions into measurable ROI ... Remote within the United States * Strong preference for candidates based in California or on the U.

Regent University

Financial Aid Counselor I

Virginia Beach, VA · On-site +1

$40K - $42K/yr

  • Medical

  • Life

  • Retirement

Virginia Beach, VA (qualified candidates may be considered for remote work depending on location ... Field a high volume of contacts relating to financial aid, payment plans, and account collections.

Sentara Healthcare

Paralegal

Virginia Beach, VA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must demonstrate a strong knowledge of the legal collections process. On site at 1330 Sentara Park ... For positions that are available as remote work, Sentara Health employs associates in the following ...

AO Globe Life

Remote CSR Agent Entry Level

Norfolk, VA · On-site +1

$14 - $19/hr

  • Medical

  • Life

Remote Customer Service Representative | Client Success Specialist | Work From Home Company: Globe Life AO Location: 100% Remote (United States) Help Clients. Build Relationships. Grow Your Career.

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Chesapeake, VA

Remote Collections information

See Chesapeake, VA salary details

$12

$20

$29

How much do remote collections jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote collections in Chesapeake, VA is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are the most commonly searched types of Collections jobs in Chesapeake, VA?

The most popular types of Collections jobs in Chesapeake, VA are:

What are popular job titles related to Remote Collections jobs in Chesapeake, VA?

For Remote Collections jobs in Chesapeake, VA, the most frequently searched job titles are:

What job categories do people searching Remote Collections jobs in Chesapeake, VA look for?

The top searched job categories for Remote Collections jobs in Chesapeake, VA are:

What cities near Chesapeake, VA are hiring for Remote Collections jobs?

Cities near Chesapeake, VA with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Chesapeake, VA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,360 per year, or $20.8 per hour.

Accounts Collections Specialist

ZIM

Virginia Beach, VA • On-site, Remote

$16 - $21.75/hr

Full-time

Posted 6 days ago

Job description

Description
Main Purpose of the Role:
Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.
Main Tasks:
  • Contact Customers to pursue for payment
  • Reviews all customer AR balances to ensure billing/invoice and payment accuracy.
  • Serve as main contact on all accounting aspects of the customer's account.
  • Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer.
  • Provides regular two-way communication between the customer and ZIM to provide strong representation and set proper customer expectations.
  • Act as Liaison between customer and Dispute team to facilitate timely resolution and payment
  • Investigate and recommend solutions to clear all service failures and other issues that may prevent prompt payment from being received and applied.
  • Handles the customer's concerns by escalating the customer's complaints, disputes or inquiries to the appropriate internal departments or to management as needed.
  • Issue timely and complete account statements.
  • Provide invoices and detail for invoices
  • Provide the Credit and Collection management staff with regular input on all account activity, including status and call reports on a weekly basis.
  • Coordinate dunning process
  • Contact customers to obtain information like email or phone
  • Ensure customers paying to correct bank account
  • Ensure customers paying to correct name in compliance with banking requirements
  • Work with Customer Service to determine how to meet customer needs that are outside our normal AOR
  • Perform manual processes to meet customer needs that are outside our normal AOR
  • Supports cash flow target by ensuring that all processes and procedures are completed, quality standards are met, and that customer accounts are handled effectively and efficiently.
  • Research and validate credit balances on accounts
  • Identify all payment discrepancies and obtain remittance details from customers or internal departments to ensure prompt resolution of residual balances.
  • Research, resolve, and reconcile all unapplied receipts.
  • Encourage customer to utilize credits
  • Coordinate refund

Requirements
• Minimum of three years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience
• Experience in the Shipping Industry preferred
• Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

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