ZipRecruiter

Log In

2

Remote Collections Jobs in Suffolk, VA (NOW HIRING)

ZIM

Senior Collections Specialist

Virginia Beach, VA · On-site +1

$16 - $21.75/hr

Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning ...

micro1 AI

Accounts Receivable Manager - Remote

Suffolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Revenue Operations Manager - Remote

Hampton, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Revenue Operations Manager - Remote

Norfolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Revenue Operations Manager - Remote

Suffolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Accounts Receivable Manager - Remote

Norfolk, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

micro1 AI

Accounts Receivable Manager - Remote

Hampton, VA · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Monitor aging reports and lead proactive collections outreach, escalating as necessary to resolve ...

MCI Careers

Remote Call Center Representative

Virginia Beach, VA · Remote

$13.75 - $17.75/hr

... Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

next page

Showing results 1-20

All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Suffolk, VA

Remote Collections information

See Suffolk, VA salary details

$12

$20

$28

How much do remote collections jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote collections in Suffolk, VA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What are remote collections jobs?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the key skills and qualifications needed to thrive as a Remote Collections Specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.
What are popular job titles related to Remote Collections jobs in Suffolk, VA? For Remote Collections jobs in Suffolk, VA, the most frequently searched job titles are:
What job categories do people searching Remote Collections jobs in Suffolk, VA look for? The top searched job categories for Remote Collections jobs in Suffolk, VA are:
What cities near Suffolk, VA are hiring for Remote Collections jobs? Cities near Suffolk, VA with the most Remote Collections job openings:
Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Suffolk, VA as of July 2026, with employment types broken down into 65% Full Time, 32% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $42,472 per year, or $20.4 per hour.

Senior Collections Specialist

ZIM

Virginia Beach, VA • On-site, Remote

$16 - $21.75/hr

Full-time

Posted 15 days ago

Job description

Description
Main purpose of the role: Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.
Responsible for mentoring, coaching and training select Collection Specialists to improve their "soft skills" and abilities with regards to collections.
Responsible for administrative functions as designated by the Collection Manager including but not limited to, working with sales team and other departments.
Major areas of responsibility: Document collection activity and research efforts into the specified database. Mentor, coach and develop select team members in all aspects of collection activity and research efforts into the specified database.
Main Tasks:
  • Contact Customers to pursue for payment and reconcile all differences in AR between Zim and customer
  • Effectively manage relationships on account between customer, Sales, DSG/CS and Finance to promote timely collection according to terms
  • Reviews all customer AR balances to ensure billing/invoice and payment accuracy.
  • Serve as main contact on all accounting aspects of the customer's account.
  • Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer.
  • Provide oversight and assistance to facilitate timely resolution and payment
  • Escalate any delays in resolution issues/problems to Dispute Management, Director of Finance, or other departments as needed
  • Produce and distribute daily, weekly and monthly reports as required
  • Reports provided as requested and required by Management
  • Create and implement training processes for team for onboarding and continuing education on job functions
  • Create, monitor and continuously improve training manual for use by Collectors
  • Work with select team members to improve collection processes including use of shadowing and feedback sessions
  • Bring CS problems to the attention of Management that impact customer satisfaction and their ability to pay
  • Participate in resolving issues by working with other internal departments and/or other agencies
  • May include managing relationship with 3rd party agencies
  • Improving reporting capability and analyzing collection data to drive results
  • Improve functionality of working with 3rd party payment agencies like CASS, CTSI, US Bank, etc

Requirements
• Minimum of five years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience required
• Intermediate to advanced Microsoft excel proficiency
• Accounting software - SAP knowledge in FI/CO (preferred)
• Microsoft office suite proficiency
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and works well both independently and in a team environment
• Able to handle stressful situations and deadline pressures well

Apply