Remote Collections Jobs in Canton, MI (NOW HIRING)

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Program Overview
This position supports a commercial fleet billing and accounts receivable operation that provides centralized invoicing and payment management for vehicle maintenance, repair, and parts-related transactions. The organization's mission is to deliver efficient, accurate, and customer-focused billing experience that simplifies account management, improves financial visibility, and reduces administrative complexity for fleet customers.
Position Summary
The Accounts Receivable Specialist is responsible for the effective management of an assigned commercial fleet account portfolio. This position is responsible for providing elevated levels of Customer Service and Accounts Receivable processing for an automotive company. Duties of this position include cash application through the approved accounting system, researching and applying customer transactions appropriately, developing and maintaining professional customer communication, monitoring, and assisting with past due accounts, and assisting in program-wide inquiries and correspondence.
Key Responsibilities
• Provide superior customer support by phone and/or email to commercial fleet accounts to maintain current account receivables.
• Posts customer payments by recording cash, checks, and EFT/ACH transactions.
• Verifies validity of account discrepancies by obtaining and investigating information from internal systems, dealers and customers.
o Receive inbound and place outbound calls to customers and dealers
• Resolves collections by examining customer payment history, credit line, and coordinating contact with collections department. Respond to and document all communication.
• Summarizes receivables by maintaining invoice accounts; accounts receivable account; verifying totals; preparing report for distribution to accounts and Management.
• Cross-train on other functions and processes within the Department
• Maintain accurate fleet vehicle inventory, as needed
• Promotes the mission of the accounting department and the organization by taking on related duties and special assignments as required
• Enroll vehicle data with multiple contract types into a specific system
• Audit customer account billing, payment and repair information.
Qualifications
• Associate degree or higher in Accounting, Finance, Business Administration, or a closely related field.
• Accuracy and attention to detail
• Basic bookkeeping or strong mathematical skills
• Proven Customer Service
• Elevated levels of professional communication, both written and verbal
• Proven background in Accounts Receivable
• Prioritization and time management skills to meet deadlines
• Strong research and analysis to develop resolution of customer and program needs
• Elevated knowledge of Microsoft Excel
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.