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Remote Collections Jobs in Abington, MA (NOW HIRING)

Santander

Senior Workout Officer - Remote

Boston, MA · Remote

Senior Workout Officer - Remote Country: United States of America It Starts Here: Santander is a ... or Collections experience. - Required. * 9+ Years Financial Services Industry. - Required.

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Abington, MA

Remote Collections information

See Abington, MA salary details

$13

$22

$32

How much do remote collections jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote collections in Abington, MA is $22.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $25.48 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What are the most commonly searched types of Collections jobs in Abington, MA?

The most popular types of Collections jobs in Abington, MA are:

What cities near Abington, MA are hiring for Remote Collections jobs?

Cities near Abington, MA with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Abington, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,291 per year, or $22.7 per hour.

Collection Representative

Massgeneralbrigham

Somerville, MA • Remote

$17.71 - $25.28/hr

Full-time

Posted 9 days ago

Mass General Brigham rating

8.0

Company rating: 8.0 out of 10

Based on 348 frontline employees who took The Breakroom Quiz

90th of 898 rated healthcare providers

Job description

Site: Mass General Brigham Incorporated


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Responsible for communicating with patients, insurance companies, and other parties to collect outstanding balances, resolve billing disputes, and ensure proper reimbursement for the hospital.
Essential Functions
Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
Assist patients in understanding their medical bills, insurance coverage, and payment options.
Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.


Qualifications

- High School Diploma or Equivalent required or Associate's Degree in Healthcare Management preferred
- 1-3 years' relevant experience in healthcare collections preferred

- Bilingual Spanish preferred

Knowledge, Skills & Abilities

- Knowledge of medical billing processes, insurance claim submission, and reimbursement principles.

-Familiarity with insurance plans, government programs, and their billing requirements.
-Excellent communication skills, both written and verbal, to interact effectively with patients, insurance companies, and colleagues.
-Strong negotiation and problem-solving skills to resolve billing disputes and collect outstanding balances.
-Attention to detail and accuracy in recording collection activities and maintaining documentation.


Additional Job Details (if applicable)

Mon - Fri 8:00 AM - 4:30 PM EST schedule required for remote role
A quiet, secure, stable, HIPAA-compliant workstation is required.


Remote Type

Remote


Work Location

399 Revolution Drive


Scheduled Weekly Hours

40


Employee Type

Regular


Work Shift

Day (United States of America)


Pay Range

$17.71 - $25.28/Hourly


Grade

2


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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