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Remote Collections Jobs in Hampden, MA (NOW HIRING)

Fuss & O'Neill

Project Coordinator

Hartford, CT · On-site +1

... remote work opportunities, part-time benefits, and generous PTO. We believe that each day is an ... collections policies and procedures. * Work with client counterparts to develop billing formats ...

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All JobsCollections JobsRemote Collections JobsRemote Collections Jobs in Hampden, MA

Remote Collections information

See Hampden, MA salary details

$13

$21

$30

How much do remote collections jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote collections in Hampden, MA is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.33 per hour, depending on experience, location, and employer.

What is a remote collections job?

Remote collections jobs involve contacting individuals or businesses to recover overdue payments or debts, all while working from a location outside of a traditional office. These positions typically use phone, email, or online platforms to communicate with clients and negotiate payment arrangements. Remote collections agents must have strong communication and negotiation skills, as well as the ability to manage sensitive information and adhere to relevant laws. This role often requires self-motivation and the ability to work independently while meeting targets. Many companies offer training and support to help remote collections agents succeed.

What are the key skills and qualifications needed to thrive as a remote collections specialist, and why are they important?

To thrive as a Remote Collections Specialist, you need strong communication, negotiation, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with collections software, CRM systems, and basic accounting tools is often required. Persistence, empathy, and the ability to handle difficult conversations professionally are vital soft skills for this role. These skills ensure effective debt recovery, maintain customer relationships, and uphold compliance in a remote work environment.

What are some common challenges faced by remote collections specialists and how can they be addressed?

Remote collections specialists often encounter challenges such as difficulty reaching customers, building rapport over the phone or email, and managing time effectively across different time zones. To overcome these obstacles, it's important to utilize multiple communication channels, maintain clear and empathetic messaging, and leverage organizational tools like CRM systems. Regular virtual team meetings and ongoing training can also help remote collections professionals stay connected and updated on best practices, ensuring higher success rates in debt recovery.

What is the difference between Remote Collections vs Remote Accounts Payable Specialist?

AspectRemote CollectionsRemote Accounts Payable Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer experience in finance or collectionsHigh school diploma or equivalent; accounting or finance certification preferred
Work EnvironmentRemote, often in call centers or office settingsRemote, typically in finance or accounting departments
Employer & Industry UsageFinancial institutions, debt collection agencies, healthcare, retailCorporations, finance departments, accounting firms
Common Search & Comparison IntentUnderstanding roles in debt recovery and payment collectionManaging payables and vendor payments remotely

Remote Collections involves contacting customers to recover overdue payments, focusing on debt recovery. Remote Accounts Payable Specialists handle processing and managing company bills and vendor payments remotely. While both roles are finance-related and often remote, Collections emphasizes debt recovery, whereas Accounts Payable focuses on payment processing and vendor management.

What cities near Hampden, MA are hiring for Remote Collections jobs?

Cities near Hampden, MA with the most Remote Collections job openings:

Remote Collections jobs near you
Infographic showing various Remote Collections job openings in Hampden, MA as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 100% Remote job distribution, with an average salary of $45,219 per year, or $21.7 per hour.

Senior Workout Officer - Remote

Santander

Hartford, CT • Remote

Full-time

Posted 5 days ago

Job description

Senior Workout Officer - RemoteCountry: United States of America

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Ideal Candidate - Experience:

  • 5+ years of Workout
  • Portfolio Management and/or Underwriting
  • SBA loan
  • Multifamily Properties, esp. NY
  • Presentation Skills
  • 9+ Years in Financial Industry


The Senior Associate, Workout leverages his or her subject matter expertise for collection and work out situations and activities to significantly improve existing processes and facilitates the resolution of problems loans, proactively minimizing potential losses to the Company. The incumbent manages accounts of advanced complexity and leads special workout projects and/or programs.

  • Manages accounts of advanced complexity, in accordance with risk management objectives and corporate budgets.
  • Manages loan workout process expenses and division and corporate expense targets.
  • Reduces criticized and classified exposures in accordance with risk management objectives and corporate budgets.
  • Performs analysis of credit submittals regarding transactions and / or financial strengths to ascertain if borrowers qualify for financing restructures.
  • Proactively manages troubled loan relationships.
  • Monitors portfolios and quality assurance in compliance with corporate policy.
  • Ensures compliance with training, statutes, valuation and environmental policy.
  • Facilitates the resolution of problems loans, proactively minimizing potential losses to the Company.
  • Oversees and ensures consistent quality control, accuracy, and compliance with internal policies and regulatory requirements for reporting processes.
  • Analyzes severely delinquent and charged off accounts to identify possible problems, trends, and issues for feedback to credit and management.
  • Prospects, solicits, and develops relationship-based clients on behalf of the Company.
  • Processes charged-off financings including litigation, asset discovery and fraud investigations.
  • Mentors and coaches work of junior level workout professionals.
  • Leads special workout projects, programs, and other related workout activities.
  • Communicates recommendations and credit risk management processes to management that strengthens the organization and enhances overall supervision of lending methods and provides tools to continually measure effectiveness.

What You Bring:


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education:

  • Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
  • Master's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred


Qualifications:

  • 9+ Years Workout or Collections experience. - Required.
  • 9+ Years Financial Services Industry. - Required.
  • Advanced knowledge of collection and workout best practices, identification, resolution and implementation. .
  • Demonstrated experience facilitating change to achieve measurable results. .
  • Detail orientated with the ability to also understand overall strategy.
  • Excellent interpersonal, supervisory, and customer service skills required.
  • Excellent written and verbal communication skills.
  • Excellent critical thinking skills with the ability to be adept in identifying and resolving complex risk management problems. .
  • Excellent project management skills. .
  • Ability to build and foster internal relationships.
  • Ability to lead, influence and direct peers, subordinates and management.
  • Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.
  • Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.

It Would Be Nice For You To Have:

  • Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:


Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$93,750.00 USD

Maximum:

$170,000.00 USD

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

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