Remote Collection Jobs in Durham, NC (NOW HIRING)

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

Ideal Candidate - Experience:

• 5+ years of Workout
• Portfolio Management and/or Underwriting
• SBA loan
• Multifamily Properties, esp. NY
• Presentation Skills
• 9+ Years in Financial Industry

The Senior Associate, Workout leverages his or her subject matter expertise for collection and work out situations and activities to significantly improve existing processes and facilitates the resolution of problems loans, proactively minimizing potential losses to the Company. The incumbent manages accounts of advanced complexity and leads special workout projects and/or programs.

• Manages accounts of advanced complexity, in accordance with risk management objectives and corporate budgets.
• Manages loan workout process expenses and division and corporate expense targets.
• Reduces criticized and classified exposures in accordance with risk management objectives and corporate budgets.
• Performs analysis of credit submittals regarding transactions and / or financial strengths to ascertain if borrowers qualify for financing restructures.
• Proactively manages troubled loan relationships.
• Monitors portfolios and quality assurance in compliance with corporate policy.
• Ensures compliance with training, statutes, valuation and environmental policy.
• Facilitates the resolution of problems loans, proactively minimizing potential losses to the Company.
• Oversees and ensures consistent quality control, accuracy, and compliance with internal policies and regulatory requirements for reporting processes.
• Analyzes severely delinquent and charged off accounts to identify possible problems, trends, and issues for feedback to credit and management.
• Prospects, solicits, and develops relationship-based clients on behalf of the Company.
• Processes charged-off financings including litigation, asset discovery and fraud investigations.
• Mentors and coaches work of junior level workout professionals.
• Leads special workout projects, programs, and other related workout activities.
• Communicates recommendations and credit risk management processes to management that strengthens the organization and enhances overall supervision of lending methods and provides tools to continually measure effectiveness.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
• Master's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

• 9+ Years Workout or Collections experience. - Required.
• 9+ Years Financial Services Industry. - Required.
• Advanced knowledge of collection and workout best practices, identification, resolution and implementation. .
• Demonstrated experience facilitating change to achieve measurable results. .
• Detail orientated with the ability to also understand overall strategy.
• Excellent interpersonal, supervisory, and customer service skills required.
• Excellent written and verbal communication skills.
• Excellent critical thinking skills with the ability to be adept in identifying and resolving complex risk management problems. .
• Excellent project management skills. .
• Ability to build and foster internal relationships.
• Ability to lead, influence and direct peers, subordinates and management.
• Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.
• Self-directed, self-motivated and demonstrated experience providing ideas and solutions to further business understanding.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.