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Remote Collection Jobs in Boise, ID (NOW HIRING)

Upfront Plumbing & Drains

Customer Service Rep

Boise, ID · Remote

$18 - $22/hr

  • Retirement

  • PTO

As a remote Customer Service Rep, you will begin each day as the primary point of contact for customers, managing a high volume of inbound calls. You will be responsible for maintaining control of ...

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Remote Collection information

See Boise, ID salary details

$12

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$28

How much do remote collection jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote collection in Boise, ID is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What is a remote collection?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the remote collection position?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a remote collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are popular job titles related to Remote Collection jobs in Boise, ID?

For Remote Collection jobs in Boise, ID, the most frequently searched job titles are:

What job categories do people searching Remote Collection jobs in Boise, ID look for?

The top searched job categories for Remote Collection jobs in Boise, ID are:

What cities near Boise, ID are hiring for Remote Collection jobs?

Cities near Boise, ID with the most Remote Collection job openings:

Remote Collection jobs near you
Infographic showing various Remote Collection job openings in Boise, ID as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $42,493 per year, or $20.4 per hour.

Customer Service Rep

Upfront Plumbing & Drains

Boise, ID • Remote

$18 - $22/hr

Full-time

Retirement, PTO

Re-posted 26 days ago

Job description

Upfront Plumbing, Drains, Heating, and Air is currently seeking a full-time Customer Service Rep to join our remote team, serving the Idaho (Boise area) market. This is a full-time, year-round position offering stability, an hourly wage of $18 – $22 depending on experience, and a comprehensive benefits package that includes:

  • 401(k) plan
  • Vacation pay
  • Opportunities for professional growth and advancement
  • Supportive and collaborative work culture

YOUR DAY-TO-DAY:

The Customer Service Rep will work remotely from 8:00 a.m. to 5:00 p.m., Monday through Friday, with occasional on-call responsibilities. This schedule provides a consistent workweek while allowing you to perform your duties from a professional home office setup.


As a remote Customer Service Rep, you will begin each day as the primary point of contact for customers, managing a high volume of inbound calls. You will be responsible for maintaining control of each conversation, efficiently gathering necessary information, and ensuring calls are handled promptly without delay. Your tasks will include scheduling jobs by matching technicians to the appropriate assignments based on urgency, location, and skill set. Throughout the day, you will serve as the main communication liaison among customers, technicians, and management, keeping all parties informed of updates and changes. You will also be responsible for confirming appointments, rescheduling as needed, updating records, and ensuring that every customer interaction is completed with accuracy and follow-through.


REQUIREMENTS:

  • Residence in Idaho (Boise area)
  • Ability to work remotely with your own computer, monitors, phone, and high-speed internet suitable for a call-heavy role
  • Skills in clear and professional communication in a fast-paced, high-volume call environment
  • Strong decision-making and real-time problem-solving abilities
  • Accountability for follow-through and closing the loop on customer needs
  • Commitment to reliability, clarity, and consistency

APPLY WITH PURPOSE:

If you are interested in this remote opportunity and meet the requirements, we encourage you to complete our mobile-friendly application.


LEARN MORE ABOUT OUR MISSION:

For nearly twenty years, Upfront Plumbing Drains Heating and Air has delivered a new standard of service to the community. Our team is committed to improving challenging situations while upholding the highest standards of health and sanitation. As a licensed, bonded, and insured company, we are known for getting the job done quickly and correctly, earning the trust of our community.


We are a motivated team that thrives in a relaxed and supportive environment. Our culture encourages success without sacrificing passion. We strive to be a company where employees can build long-term careers, achieve their goals, and feel appreciated as part of a growing organization.

Apply