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Counter Culture Coffee was founded in 1995 and is headquartered in Durham, NC, with regional offices in 12 major cities across the country. Counter Culture Coffee has been continuously innovating in the coffee industry and we’re looking for passionate, dynamic, diverse team members to help us expand our efforts and oversee roasting, packaging and fulfillment of some of the best coffees in the world.

Counter Culture Coffee is:

• A relentless pursuit of coffee perfection
• A dedication to real environmental, social, and fiscal sustainability
• A commitment to creating cutting edge coffee people

Our Purpose is:

• Quality Coffee | We continue to cultivate relationships with growers and organizations around the world in order to build trust, improve quality, and foster transparency.
• Education | We believe the pursuit of coffee perfection includes educating ourselves, our partners, and our customers about the coffee supply chain and the best methods of preparation.
• Sustainability | Our commitment to affecting positive change in every community to which we are connected is driven by our belief that we can–and should–always strive to improve upon the present.
• Transparency | We are committed to sustainability and holding ourselves and our peers accountable for creating a more sustainable future of coffee.

Position: Regional Team – Technical Services

Department: Sales

Location: Regional- ATL

Reports To: Regional Manager

FLSA Status: NON-EXEMPT, 5192

Job Overview:

As a member of the Customer Support department, the key function of this role is to act as a Counter Culture regional support representative, providing technical services, customer support, and occasional support for training center programming. Coffee Technicians are primarily responsible for installation and upkeep of customers’ coffee equipment. Although a familiarity or comfort with tools and equipment is a required skill set, advanced coffee skills and industry knowledge are also key in this role.

A Counter Culture Coffee Technician is a resourceful, pragmatic, and thorough service person, as well as a knowledgeable and crafted barista.

Job Duties:

• Manage maintenance of all customer and company equipment
• Perform on-site equipment troubleshooting and repairs along with some remote technical assistance via phone, email, and video calls
• Work with regional team to develop regional agenda with a focus on technical support strategy
• Contribute to regional success by understanding and influencing leading indicators and metrics
• Contribute to regional growth by scaling support with our growth
• Manage regional parts inventory
• Logistics management for customer equipment
• Lead occasional Training Center events like labs, classes, tastings, workshops, and socials

Job Requirements:

• Proficiency with tools, machinery, electricity, and plumbing
• Strong barista skill set (2+ years preferred)
• Efficient time management, flexible schedule, off-­hours availability
• Regular out-­of-­town travel throughout the year
• Reliable, accountable, and professional demeanor
• Strong desire to share knowledge and ability to teach others
• Must have a valid and current driver’s license issued within the United States and be able to drive a company vehicle

Physical Aspects of this Job:

The physical activity of this position:

• Reaching: extending hand(s) and arm(s) in any direction.
• Standing: particularly for sustained periods of time.
• Walking: moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Fingering: picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: applying pressure to an object with the fingers and palm.
• Feeling: perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking: expressing or exchanging ideas by means of the spoken word, those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing: perceiving the nature of sounds at normal speaking levels with or without correction, ability to receive detailed information through oral communication, and to make the discriminations in sound;

The physical requirements of this position:

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The visual acuity requirements (including color, depth perception, and field vision) of this position:

• The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The employee is required to have visual acuity to operate motor vehicles and/or heavy equipment.
• The employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

The conditions the worker will be subject to in this position:

• Hazards: worker is subject to hazards. Includes a variety of physical conditions, such as proximity to moving parts, moving vehicles, electrical current, and/or exposure to high heat or exposure to chemicals.
• Frequently in close quarters and other areas that could cause claustrophobia.
• Requires ability to function in narrow aisles or passageways.
• Proficient at driving, maneuvering, and parking Company vehicles.
• Physically able to sit for long time periods, driving to/from customer/client locations - often in heavy traffic.

90 Day Goals:

• Attend New Employee Orientation, where applicable.
• Strong understanding of LEAN, GGOB, B-CORP
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Qualify to perform general machine maintenance without supervision
• Strong understanding of Counter Culture’s vision, mission, values, and plan
• Comprehensive understanding of our wholesale after-sales support program including our products, services, and best practices
• Proficiency with Counter Culture’s CRM, billing platform, scheduling and communication via G-suite applications
• Complete New Employee Orientation

Benefits: Currently, the offered benefits include: group health (medical, dental and vision), available the first of the month after 30 days of employment; Flexible Spending Accounts for Healthcare and for Dependent Care; short- and long-term disability; life insurance; Wellness Benefits; 401(k) program; paid time off; eight company holidays; Stock Option Plan; A Stake in the Outcome.

Counter Culture Coffee a growth-oriented company, team of coffee driven individuals working together on continuous improvements.

Counter Culture Coffee is an Equal Opportunity Employer in both policy and practice.

Counter Culture Coffee assesses candidates for employment based on their knowledge, skills, and abilities to perform the job for which they are applying and without regard to any non-job-related category as protected by federal, state or local law.

Finalist candidates for employment will be required to demonstrate USA employment eligibility - per federal and state law, Counter Culture Coffee participates in the federal E-Verify program. Candidates must have the legal right to work in the United States without sponsorship.