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How much do remote cloud support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote cloud support in Raleigh, NC is $61.13, according to ZipRecruiter salary data. Most workers in this role earn between $52.12 and $69.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote cloud support, and how can they be managed?

Remote Cloud Support professionals often encounter challenges such as troubleshooting complex cloud infrastructure issues without direct, on-site access and collaborating across time zones with global teams. To manage these, strong communication skills and proficiency with remote diagnostic tools are essential. Staying updated with evolving cloud technologies and practicing proactive problem-solving can also help in addressing technical issues efficiently. Building good relationships with both clients and internal teams ensures smoother collaboration and more effective support.

What are the key skills and qualifications needed to thrive as a remote cloud support?

To thrive as a Remote Cloud Support specialist, you need a solid understanding of cloud computing platforms (such as AWS, Azure, or Google Cloud), networking, troubleshooting, and often a degree in computer science or a related field. Familiarity with cloud management tools, ticketing systems, and relevant certifications like AWS Certified Solutions Architect or CompTIA Cloud+ is typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and maintain strong relationships. These skills ensure effective resolution of technical challenges, high customer satisfaction, and reliable cloud service delivery in a remote work environment.

What is a remote cloud support?

A Remote Cloud Support job involves assisting customers or clients with issues related to cloud-based services and infrastructure, all while working from a remote location. Professionals in this role troubleshoot technical problems, provide guidance on cloud tools, and help manage cloud resources such as servers, storage, and applications. They often interact with customers via email, chat, or phone, and may also work with various cloud platforms like AWS, Azure, or Google Cloud. Strong communication and problem-solving skills are essential, along with a solid understanding of cloud technologies.

What is the difference between Remote Cloud Support vs Remote Cloud Engineer?

AspectRemote Cloud SupportRemote Cloud Engineer
CertificationsCloud certifications (e.g., AWS, Azure) often preferredSimilar certifications, with additional focus on architecture and development
Work EnvironmentCustomer support, troubleshooting, and issue resolutionDesigning, deploying, and maintaining cloud infrastructure
Employer & Industry UsageIT service providers, cloud service companiesTech companies, cloud service providers, enterprise IT teams
Search & Comparison IntentUnderstanding support roles in cloud servicesExploring cloud infrastructure development and deployment

Remote Cloud Support focuses on assisting clients with troubleshooting and resolving cloud-related issues, often in a customer support capacity. Remote Cloud Engineers design, implement, and maintain cloud infrastructure, requiring more technical expertise. While both roles involve cloud platforms and certifications, their core responsibilities and work environments differ significantly.

What are the most commonly searched types of Cloud Support jobs in Raleigh, NC? The most popular types of Cloud Support jobs in Raleigh, NC are:
What are popular job titles related to Remote Cloud Support jobs in Raleigh, NC? For Remote Cloud Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Cloud Support jobs in Raleigh, NC look for? The top searched job categories for Remote Cloud Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Cloud Support jobs? Cities near Raleigh, NC with the most Remote Cloud Support job openings:
Remote Cloud Support jobs near you
Infographic showing various Remote Cloud Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $127,150 per year, or $61.1 per hour.

Systems Engineer Consultant - Dynatrace SME (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 18 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): AZ, NC and TX.

We are seeking a Dynatrace Subject Matter Expert (SME) to oversee enterprise observability and application performance monitoring within a large financial services environment. This role is responsible for technical leadership of a team of Dynatrace engineers while serving as the primary expert for the Dynatrace platform, including architecture, deployment, optimization, and governance. The individual will drive monitoring strategy, establish standards for alerting and instrumentation, and ensure full-stack visibility across complex hybrid environments (cloud and on-prem). They will also partner with development, DevOps, SRE, and infrastructure teams to proactively identify performance issues, support incident response, and deliver actionable insights that improve reliability and user experience. 

The ideal candidate brings at least 6 years of hands-on Dynatrace experience in large enterprise environments, along with a strong background in observability, APM, or site reliability engineering. Proven leadership experience is required, including mentoring teams, managing priorities, and aligning technical initiatives with business outcomes. Deep knowledge of distributed tracing, real user monitoring, infrastructure monitoring, and AIOps capabilities is expected, along with familiarity with cloud platforms, containerized environments, and CI/CD pipelines. Experience in regulated industries such as financial services is highly preferred, along with strong communication, problem-solving, and stakeholder engagement skills. 


Responsibilities

Key Responsibilities 

Leadership & Team Management 

  • Set team priorities, manage workload distribution, and ensure delivery against SLAs and KPIs
  • Foster a culture of continuous improvement, accountability, and technical excellence
  • Partner with senior leadership and cross-functional stakeholders to align observability initiatives with business goals

Dynatrace Expertise & Platform Ownership 

  • Serve as the primary Dynatrace SME, owning the platform architecture, deployment, and optimization
  • Design, implement, andmaintainenterprise-scale Dynatrace environments (SaaS or Managed) 
  • Define and enforcemonitoring standards, naming conventions, alerting strategies, and governance
  • Implement advanced Dynatrace capabilities including:

Distributed tracing 

Real User Monitoring (RUM) 

Synthetic monitoring 

Infrastructure monitoring 

AIOps and anomaly detection 

  • Optimizeinstrumentation for cloud (AWS/Azure/GCP), on-prem, and hybrid environments 

Observability Strategy & Execution 

  • Develop and execute enterprise observability roadmap aligned to digital transformation initiatives
  • Drive adoption of full-stack monitoring acrossapplication, infrastructure, and user experience layers 
  • Identifyand eliminate observability gaps across critical systems 
  • Lead performance analysis, root cause investigations, and continuous improvement initiatives

Collaboration & Stakeholder Engagement 

  • Work closely with application development, DevOps, SRE, infrastructure, and cybersecurity teams
  • Act as a trusted advisor to engineering teams on performance engineering best practices
  • Support incident management and post-incident reviews with actionable insights
  • Provide executive-level reporting and dashboards on system health and performance trends

Governance & Compliance 

  • Ensure monitoring solutions meet financial industry security, audit, and compliance requirements
  • Maintaindocumentation, operational procedures, and platform standards 
  • Support audit and regulatory activities related to monitoring and observability

Qualifications

Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting

  • 6+ years of hands-on experience with Dynatracein large enterprise environments (required)
  • 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
  • Proven experience leading or supervising technical teams
  • Strong expertise in: 

Dynatrace OneAgent deployment and configuration 

 Smartscape topology and service flow mapping 

Alerting, dashboards, and custom metrics/events 

  • Experience in financial services or other highly regulated industriespreferred
  • Solid understanding of:

Cloud platforms (AWS, Azure, or GCP) 

Microservices and containerized environments (Kubernetes, OpenShift) 

CI/CD pipelines and DevOps practices 

  • Strong analytical and problem-solving skills with a proactive mindset

Preferred Qualifications 

  • Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
  • Experience with Infrastructure as Code (Terraform, Ansible, etc.)
  • Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
  • Familiarity with scripting languages (Python, PowerShell, or Bash)
  • Experience implementing AIOps or automation-driven monitoring strategies

Key Competencies 

  • Leadership and team development
  • Strategic thinking and execution
  • Technical depth in observability platforms
  • Communication and stakeholder management
  • Problem-solving and decision-making under pressure

Why Join Us 

  • Lead observability initiatives in a large-scale financial enterprise
  • High impact role influencing platform reliability and customer experience
  • Opportunity to shape long-term monitoring strategy and innovation
  • Collaborative environment with strong executive visibility

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting

  • 6+ years of hands-on experience with Dynatracein large enterprise environments (required)
  • 8+ years of overall experience in Application Performance Monitoring (APM), Observability, or SRE
  • Proven experience leading or supervising technical teams
  • Strong expertise in: 

Dynatrace OneAgent deployment and configuration 

 Smartscape topology and service flow mapping 

Alerting, dashboards, and custom metrics/events 

  • Experience in financial services or other highly regulated industriespreferred
  • Solid understanding of:

Cloud platforms (AWS, Azure, or GCP) 

Microservices and containerized environments (Kubernetes, OpenShift) 

CI/CD pipelines and DevOps practices 

  • Strong analytical and problem-solving skills with a proactive mindset

Preferred Qualifications 

  • Dynatrace certifications (e.g., Dynatrace Professional or Associate Certification)
  • Experience with Infrastructure as Code (Terraform, Ansible, etc.)
  • Knowledge of complementary tools (e.g., Splunk, AppDynamics, New Relic, Prometheus)
  • Familiarity with scripting languages (Python, PowerShell, or Bash)
  • Experience implementing AIOps or automation-driven monitoring strategies

Key Competencies 

  • Leadership and team development
  • Strategic thinking and execution
  • Technical depth in observability platforms
  • Communication and stakeholder management
  • Problem-solving and decision-making under pressure

Why Join Us 

  • Lead observability initiatives in a large-scale financial enterprise
  • High impact role influencing platform reliability and customer experience
  • Opportunity to shape long-term monitoring strategy and innovation
  • Collaborative environment with strong executive visibility

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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