Remote Clinical Content Analyst Jobs (NOW HIRING)

Job Title: Content Analyst II

Client: Heavy Machine Manufacturing Company
Location: St. Paul, MN 55114
Duration: 2 Years – Possible Extension
Shift: 1st Shift | Monday–Friday | 8:00 AM–4:30 PM
Overtime: Minimal

Description:

Job Overview

The Intelligent Solutions Group is seeking a Technical Content Specialist to develop, maintain, and optimize customer-facing technical documentation and educational content for drone scouting, software, hardware, and precision agriculture solutions.

This role will work closely with Product Management, Engineering, Marketing, and Customer Support to create clear, accurate, and user-friendly content that improves customer experience and product adoption.

Key Responsibilities

• Develop, write, edit, and maintain: User Guides, Installation Guides, Training Manuals, Knowledge Base Articles, FAQs, Troubleshooting Guides, Release Notes, Product Support Documentation
• Create launch-ready documentation and onboarding materials for new products, software updates, and feature releases.
• Translate complex technical concepts into clear, concise, customer-friendly content.
• Develop educational materials to improve product adoption and customer success.
• Maintain documentation based on product improvements, customer feedback, software releases, and business requirements.
• Build self-service support resources to reduce support inquiries and improve issue resolution.
• Support adoption of PixelScout, FieldAgent, drone scouting, software, and hardware solutions.
• Collaborate with Product Management, Engineering, Marketing, and Customer Support teams.
• Participate in product demonstrations and create supporting instructional content.
• Ensure documentation meets company standards, branding guidelines, and quality expectations.
• Manage multiple documentation projects while meeting deadlines.
• Review existing documentation and identify opportunities for improvement.
• Support additional technical writing and content development projects as needed.

Required Qualifications

• Bachelor's degree in Engineering, Marketing, Business, Management, or related field preferred.
• Candidates without a degree may be considered with 5+ years of directly related experience.
• 3+ years of experience in: Technical Writing, Technical Documentation, Content Development, Customer Education, Related fields
• Strong technical writing and content development skills.
• Experience creating user guides, training materials, FAQs, knowledge bases, troubleshooting documentation, and customer support content.
• Ability to simplify complex technical information for customers.
• Excellent writing, editing, proofreading, and organizational skills.
• Strong project management and ability to manage multiple priorities.
• Experience maintaining documentation in a fast-paced product development environment.
• Strong cross-functional communication and collaboration skills.

Preferred Qualifications

• Experience in: Precision Agriculture, Ag-Tech, Drones, Remote Sensing, Geospatial Technology, Related industries
• Experience supporting product launches, software releases, and feature rollouts.
• Knowledge of customer onboarding and support processes.
• Experience developing self-service support resources.
• Experience creating: Video Tutorials, Multimedia Documentation, E-learning Content, Interactive Training Materials
• Experience improving customer education and documentation processes.

Required Skills

• Technical Writing
• Technical Documentation
• Content Development
• User Guide Creation
• Knowledge Base Management
• Training Material Development
• FAQ & Troubleshooting Documentation
• Customer Education
• Product Documentation
• Content Management
• Documentation Maintenance
• Cross-functional Collaboration
• Product Support
• Project Management
• Written Communication
• Editing & Proofreading
• Content Organization
• Attention to Detail
• Problem Solving
• Microsoft Office Suite

#ZR

As a leading contract, contract-to-hire and professional placement firm, Three Point Solution understands the importance of aligning our client with the right resource at the right time. We are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.