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Remote Client Systems Analyst Jobs in Massachusetts

Chenega Corporation

Business Analyst

Natick, MA · Remote

Summary Business Analyst Remote Are you ready to enhance your skills and build your career in a ... Participate in system testing, user acceptance testing (UAT), validation activities, and defect ...

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Remote Client Systems Analyst information

What is the difference between Remote Client Systems Analyst vs Remote Network Support Specialist?

AspectRemote Client Systems AnalystRemote Network Support Specialist
Required CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft Certified
Work EnvironmentClient-side systems, hardware/software troubleshootingNetwork infrastructure, server and connectivity support
Employer & Industry UsageIT consulting, corporate IT departments, tech supportTelecom, data centers, enterprise network providers
Common Search & ComparisonFocuses on client-side systems and applicationsFocuses on network infrastructure and connectivity issues

The Remote Client Systems Analyst primarily handles client-side hardware, software, and system troubleshooting, often working directly with end-users. In contrast, the Remote Network Support Specialist focuses on maintaining and troubleshooting network infrastructure and connectivity. Both roles require relevant certifications and are common in IT support and consulting industries, but they differ in their core responsibilities and technical focus areas.

What are popular job titles related to Remote Client Systems Analyst jobs in Massachusetts? For Remote Client Systems Analyst jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Client Systems Analyst jobs in Massachusetts look for? The top searched job categories for Remote Client Systems Analyst jobs in Massachusetts are:
Remote Client Systems Analyst jobs near you
Infographic showing various Remote Client Systems Analyst job openings in Massachusetts as of July 2026, with employment types broken down into 2% Locum Tenens, 83% Full Time, 9% Part Time, 1% Temporary, and 5% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Security Systems Engineer - Remote Support

BCM Controls Corporation

Woburn, MA • On-site, Remote

$45 - $55/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company: BCM Controls / Comfort Systems USA
Location: Woburn, MA
Job Type: Full-Time
Schedule: Monday-Friday, standard business hours; on-call rotation and occasional after-hours support may be required
Pay: $45.00 - 55.00 per hour
Work Location: Inoffice, with remote technical support responsibilities
Job Summary
BCM Controls is seeking a Security Systems Engineer - Remote Support to provide advanced technical support, troubleshooting, configuration, maintenance, and consultation for electronic security systems.
This role supports both customers and internal teams across access control, video surveillance, intrusion detection, intercom, visitor management, and integrated security platforms. The ideal candidate has strong troubleshooting skills, excellent customer service skills, and hands-on experience supporting multiple security manufacturers and software platforms.
Responsibilities
  • Provide remote technical support to customers and field technicians by phone, email, remote desktop, and VPN
  • Diagnose and resolve hardware, software, network, and system integration issues
  • Troubleshoot access control panels, card readers, door hardware, cameras, video servers, intrusion panels, and related devices
  • Perform root cause analysis and document findings, corrective actions, and resolutions
  • Complete system health checks, upgrades, firmware updates, and preventive maintenance reviews
  • Configure users, permissions, schedules, alerts, reports, and system integrations
  • Serve as a trusted technical resource for customers, field technicians, project managers, and internal teams
  • Create detailed service notes, troubleshooting records, and resolution documentation
  • Support system commissioning, maintenance, upgrades, training, and project support as needed
  • Participate in an on-call support rotation and emergency response activities as required

Systems and Technologies Supported
Experience with one or more of the following is strongly preferred:
  • Access Control: C• CURE 9000, Genetec, LenelS2, S2 NetBox, Brivo, Security Expert, DSX, Avigilon Alta
  • Video Management Systems: Milestone XProtect, Genetec, Avigilon Control Center, Eagle Eye Networks, ExacqVision
  • Intrusion detection systems
  • Intercom systems
  • Visitor management platforms
  • Cloud-based security platforms
  • Windows Server environments
  • TCP/IP networking
  • VPN and remote access tools

Qualifications
  • 3-5 years of experience supporting electronic security systems
  • Strong knowledge of access control, video surveillance, and intrusion systems
  • Understanding of Windows Server environments and TCP/IP networking
  • Ability to troubleshoot hardware, software, network, and integration issues
  • Strong communication, documentation, and customer service skills
  • Ability to manage multiple priorities and work independently
  • Strong attention to detail and follow-through

Preferred Experience
  • Enterprise security platform experience
  • SQL database knowledge
  • VMware or Hyper-V experience
  • Security manufacturer certifications
  • Cloud-hosted security application support experience
  • Experience supporting field technicians or customers in a service environment

Why Join BCM Controls?
BCM Controls is part of Comfort Systems USA, a leading provider of building technology and mechanical services. We offer a collaborative team environment, steady work, and the opportunity to support complex security systems across a wide range of customer sites.
Benefits
Eligible employees may receive a competitive benefits package, including:
  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and paid holidays
  • Life and disability insurance
  • Employee Assistance Program
  • Career development and training opportunities

Equal Opportunity Employer
BCM Controls / Comfort Systems USA is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law.
Apply Today
If you are an experienced security systems professional with strong troubleshooting skills and a customer-focused approach, we encourage you to apply.

Apply