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Remote Client Services Jobs in Massachusetts (NOW HIRING)

IME RESOURCES LLC

Client Coordinator (32447)

Norwood, MA · Remote

$17 - $19/hr

We're looking for a Remote Client Coordinator to join our team! The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf ...

IME RESOURCES LLC

Client Coordinator (32609)

Norwood, MA · Remote

$17/hr

We're looking for a Remote Client Coordinator to join our team! The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf ...

Earnix

Client Advisory Services Manager

Boston, MA · On-site +1

Description Overview Lead our Client Advisory Services team-a specialized group of insurance industry experts focused on unlocking maximum customer value from Earnix software. You'll own both the ...

CFGI

Finance & Accounting Advisory - Consultant

Boston, MA · On-site +1

$95K - $115K/yr

Enjoy the flexibility of office/remote/client site work locations (engagement specific). * Create ... High energy with commitment to quality client service. CFGI is dedicated to offering our employees ...

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Remote Client Services information

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$11

$24

$44

How much do remote client services jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote client services in Massachusetts is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.31 per hour, depending on experience, location, and employer.

What are some common challenges faced in a remote client services role and how can they be managed?

Working in Remote Client Services often involves navigating communication barriers, such as time zone differences and the absence of face-to-face interactions. To manage these challenges, it’s important to use clear, consistent communication tools and set expectations with clients regarding response times. Building strong relationships remotely also requires proactive follow-ups and regular check-ins with both clients and team members. Staying organized and leveraging collaborative platforms can help ensure smooth workflows and client satisfaction.

What is remote client services?

Remote client services involve assisting customers or clients from a distance, typically through phone, email, chat, or video conferencing. Professionals in this role handle inquiries, resolve issues, and provide support without meeting clients face-to-face. This setup allows companies to offer customer service to clients regardless of location and often includes technical support, account management, or general customer care. Remote client services roles require strong communication skills, problem-solving abilities, and comfort with digital tools.

What are the key skills and qualifications needed to thrive as a remote client services professional, and why are they important?

To thrive as a Remote Client Services professional, you need strong customer service skills, problem-solving abilities, and typically a background in business, communications, or a related field. Familiarity with CRM software, help desk platforms, and remote communication tools like Zoom or Slack is often required. Excellent written and verbal communication, active listening, and self-motivation help you stand out in this position. These skills ensure efficient client support, positive customer experiences, and effective collaboration in a remote work environment.
What are the most commonly searched types of Client Services jobs in Massachusetts? The most popular types of Client Services jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Client Services jobs? Cities in Massachusetts with the most Remote Client Services job openings:
Remote Client Services jobs near you
Infographic showing various Remote Client Services job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,891 per year, or $24.5 per hour.

Director, Client Services - Manufacturing Sales Services Division

demandDrive

Waltham, MA • On-site, Remote

$110K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

About the Company: demandDrive is a growth-focused go-to-market agency that helps B2B organizations accelerate pipeline and revenue through integrated sales, marketing, and revenue operations solutions. We partner with companies ranging from emerging businesses to enterprise brands to design and execute customized programs that align strategy, technology, and execution across the full customer journey. Our services include sales development, demand generation, digital marketing, website development, CRM optimization, and GTM systems support - all built to deliver measurable business outcomes. At our core, we combine smart technology, data-driven processes, and talented people to help clients grow faster and operate more efficiently.
About the Position: Director, Client Services - Manufacturing Sales Services Division
demandDrive is seeking a proven client services leader to oversee and scale our Manufacturing Sales Services Division. The Director of Client Services will be responsible for managing the delivery of sales services, ensuring client success from onboarding through execution, and developing the processes and teams that enable exceptional client outcomes. This highly visible role will collaborate closely with executive leadership and cross-functional teams to shape the future of demandDrive's client services offering.
Key Responsibilities
  • Client Onboarding & Success
    • Oversee the launch of new client engagements, ensuring smooth transitions from sales to service delivery.
    • Utilize industry experience to serve as an executive sponsor for key accounts, building and maintaining strong client relationships.
  • Division Leadership & Team Management
    • Lead, mentor, and grow client-facing delivery teams responsible for executing sales services programs.
    • Establish performance goals and accountability standards across the division.
  • Process Improvement & Operational Excellence
    • Evaluate and enhance client launch materials, reporting frameworks, and communication templates.
    • Drive improvements in weekly and monthly reporting to deliver clarity, insight, and consistency.
    • Identify opportunities for automation, scalability, and margin improvement.
  • Strategic Impact
    • Partner with executive leadership to define the long-term vision and strategy for Sales Services.
    • Track division KPIs, including client satisfaction, retention, and financial performance.
    • Recommend new processes, technologies, or service enhancements that strengthen delivery and results.

Required Skills and Qualifications
  • 10+ years of progressive experience in client services, sales operations, or service delivery leadership, ideally in B2B or agency environments.
  • 5 + Experience in industrial manufacturing across multiple industries.
  • Proven success managing client-facing teams and scaling service delivery organizations.
  • Strong track record of improving processes and delivering measurable client outcomes.
  • Excellent leadership, communication, and relationship management skills.
  • Data-driven mindset with experience developing and interpreting client performance reports.
  • Ability to thrive in a high-growth, fast-paced environment with evolving client needs.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based on the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
Compensation & Benefits
  • Remote or hybrid work model (depending on proximity to HQ in Waltham, MA - must reside in the U.S.).
  • Annual salary + bonus (salary range: $110,000 - $115,000).
  • Health coverage and other health & wellness benefits via BCBS, vision care, dental coverage (Delta Dental), paid paternity & maternity leave, life & disability insurance, 401(k) matching.
  • Paid time-off and 14 paid holidays.
  • Positive team culture.
  • Company laptop, full tech stack, tools, and other resources provided by demandDrive.

Apply