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Remote Client Implementation Jobs in Lithonia, GA

Steer

Technical Support Specialist - Remote

Atlanta, GA · On-site +1

... implementation - ensuring every client's experience is aligned with their business needs and ... Prior success in a remote work environment. * Direct SaaS or startup experience. * Highly polished ...

FHR

M6.20 MuleSoft Lead (100% Remote)

Atlanta, GA · Remote

Up to 12 months, with potential for extensionOur direct client is seeking an experienced MuleSoft ... Design and implement RESTful and SOAP APIs using RAML or OpenAPI specifications. * Build and ...

Origami Risk LLC

Site Reliability Engineer

Atlanta, GA · On-site +1

$100K - $120K/yr

They also assist with identifying root causes in performance challenges in client implementations ... All full-time positions are hybrid, with many eligible to be completely remote * Fully Paid by ...

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Remote Client Implementation information

See Lithonia, GA salary details

$24

$46

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How much do remote client implementation jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote client implementation in Lithonia, GA is $46.93, according to ZipRecruiter salary data. Most workers in this role earn between $35.10 and $55.72 per hour, depending on experience, location, and employer.

What is the difference between Remote Client Implementation vs Remote Technical Support?

AspectRemote Client ImplementationRemote Technical Support
Required CredentialsTypically requires certifications like PMP, technical expertise, and industry-specific knowledgeOften requires certifications like CompTIA, ITIL, or vendor-specific credentials
Work EnvironmentProject-based, involves onboarding clients, configuring systems, and ensuring successful deploymentHelpdesk or support center, troubleshooting, and resolving technical issues remotely
Employer & Industry UsageUsed by software, technology, and consulting firms during client onboardingCommon across IT, telecom, and software companies providing ongoing support

Remote Client Implementation focuses on deploying and configuring solutions for clients, requiring project management skills and technical expertise. In contrast, Remote Technical Support centers on troubleshooting and resolving technical issues, emphasizing problem-solving skills. Both roles are vital in tech industries but serve different functions in client service and support.

What are some common challenges faced in a remote client implementation role, and how can they be addressed?

Remote client implementation professionals often encounter challenges such as coordinating across different time zones, ensuring clear communication with clients, and managing multiple projects simultaneously. To address these, it’s important to establish structured communication protocols, use project management tools to track progress, and set clear expectations with clients from the outset. Building strong relationships with both internal teams and clients through regular virtual check-ins can also help prevent misunderstandings and keep projects on schedule.

What are the key skills and qualifications needed to thrive as a remote client implementation specialist, and why are they important?

To thrive as a Remote Client Implementation Specialist, you need strong project management abilities, attention to detail, and a background in business, IT, or a related field. Familiarity with CRM software, project tracking tools, and onboarding platforms is typically required, and certifications in project management (like PMP) can be valuable. Excellent communication, problem-solving, and customer service skills help you build client trust and navigate challenges remotely. These skills ensure smooth onboarding experiences, client satisfaction, and successful deployment of products or services in a virtual environment.

What is a remote client implementation specialist?

A Remote Client Implementation Specialist is a professional responsible for onboarding new clients to a company's products or services remotely. They coordinate with clients to understand their needs, configure solutions, provide training, and ensure a smooth transition without needing in-person meetings. Their role involves project management, technical setup, and ongoing support to guarantee client satisfaction and successful adoption of the service. Strong communication and organizational skills are essential for this job, as most interactions happen virtually.

What are popular job titles related to Remote Client Implementation jobs in Lithonia, GA?

For Remote Client Implementation jobs in Lithonia, GA, the most frequently searched job titles are:

What job categories do people searching Remote Client Implementation jobs in Lithonia, GA look for?

The top searched job categories for Remote Client Implementation jobs in Lithonia, GA are:

What cities near Lithonia, GA are hiring for Remote Client Implementation jobs?

Cities near Lithonia, GA with the most Remote Client Implementation job openings:

Remote Client Implementation jobs near you

Client Experience Manager, Payment Integrity

Rialtic, Inc.

Atlanta, GA • Remote

Full-time

Re-posted 23 days ago

Job description

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy product brings programs in-house and helps health insurance companies gain total control over processes that have been managed by disparate and misaligned vendors. Currently working with leading healthcare insurers and providers, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit www.rialtic.io.

The Role

As part of the Client Experience team, you can shape how the business reports, understands and acts on our client results, requests and feedback. This position will focus on operational processes and procedures that improve client interactions and satisfaction, ensure timely issue resolution, and anticipate client needs to deliver value to our clients.

You will collaborate closely with operational and technical teams in addition to key business partners both internally and externally to optimize operational processes and streamline client interactions. The objective is to ensure the Client Experience team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies.

You will:

  • Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
  • Review all client-facing reporting for accuracy, including reports on:
    • Impacts of policy customizations or modifications
    • Claim impact for retroactive requests
    • Comparing actual results to expected or projected results
    • Trends by program, line of business, policy, providers, etc.
  • Communicate all actionable findings within the organization to Client Experience leadership, Client Success, and Go-to-Market to support client understanding of the data
  • Become an expert on the Rialtic platform and application to support user onboarding and training:
    • Support user onboarding including user account setup, management of access/permissions, and security
    • Become an expert on the Rialtic Application to provide clients with hands-on training, for both new and existing users
    • Introduce new functionality or capabilities within the Rialtic tool and receive product feedback for formal communication internally to our Product team
  • Act as primary contact for client inquiries, client support, and all key client deliverables
    • Manage client inquiries and technical support processes by logging, tracking, triaging, and responding to all incoming requests
    • Support policy review and implementation by making configuration changes within the Rialtic application and closely monitoring policy decisions
  • Facilitate and communicate conversations around invoices and SLAs
  • Leverage internal monitoring to track client usage and user health on the Rialtic platform and products
  • Work closely with Client Success to discuss how to improve all processes related to improving the experience of our clients

You have

  • 5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required.
  • Understanding of operations and reporting needs.
  • General understanding of a payer organization.
  • Able to travel frequently; process-oriented versus relationship-focused like Client Success role.

At Rialtic, our values matter. They describe how we work together and how we want others to experience us. We live and breathe these values every day in service of our clients.

  • High Integrity
    • Do the right thing. Provide candid feedback. Be humble and respectful.
  • Customer Value Comes First
    • Delivering value to our customers is our North Star.
  • Work as One Team
    • Collaborative, inclusive environment to advance our mission.
  • Be Bold & Accountable
    • Speak up. Take accountability. Continually improve.
  • Pursuit of Excellence
    • Innovate, iterate and chase the best possible outcomes.
  • Take Care of Yourself & Others
    • Prioritize the health and wellbeing of yourself and your teammates.

About Rialtic's Benefits:

  • Freedom to work from wherever you work best and a home office stipend to make it happen
  • Meaningful equity and 401k matching
  • Unlimited PTO and wellness reimbursements
  • Comprehensive health plans with generous contribution to premiums
  • Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions

We are headquartered in Atlanta, but we are remote-friendly.

Don't meet every single requirement?

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification.

At Rialtic, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Rialtic is an equal-opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We cannot access your personal Equal Employment Opportunity Commission information during the interview process. Rialtic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us atPlease take the necessary steps to allow listing of the Rialtic (@Rialtic.io) and Greenhouse (@Greenhouse.io) domains so that you receive all emails related to your application process. Also, please make sure to check your spam folder as emails from LifeLabs and/or Greenhouse can be marked as spam.

TO ALL RECRUITMENT AGENCIES:
Rialtic does not accept agency resumes. Please do not forward resumes to Rialtic employees or any other company location. Rialtic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.