About Brighter Day ServicesBrighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently.
We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution.
Role OverviewThe Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists. This is a producing leadership role that combines sales performance with team management.
The Supervisor will:
- Close residential and commercial service deals
- Support and improve team sales performance
- Manage and develop a team of 24 Lead Generalists
- Drive weekly and monthly revenue targets
This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential.
Key ResponsibilitiesSales & Revenue Generation- Close residential and commercial service deals
- Follow up with inbound leads and outbound opportunities
- Assist team members in closing deals and improving performance
- Meet or exceed weekly and monthly revenue targets
Team Leadership & Coaching- Manage a team of 24 Lead Generalists
- Provide training, coaching, and daily support
- Monitor team performance, activity, and results
- Maintain accountability and consistent execution across the team
Operations & Systems- Utilize BookingKoala and internal systems to manage jobs and clients
- Ensure accurate notes, scheduling, and communication
- Maintain high service quality and customer satisfaction standards
Hiring & Team Growth- Assist with onboarding and training new Lead Generalists
- Support team expansion and staffing goals
- Help build and maintain a fully staffed, high-performing team
Compensation StructureThis role offers a multi-layered commission and bonus structure:
Personal Sales Commission- Residential: 12%16% per job
- Commercial: 10%15% per contract
Team Revenue Override- Earn 1%2% on total team revenue
Bonuses & Incentives- Weekly volume bonuses based on performance
- Recurring contract bonuses with ongoing monthly earnings
- Performance accelerator opportunities with increased commission rates
- Milestone bonuses tied to revenue and growth targets
- Monthly KPI bonus pool based on performance metrics
Earning Potential- Uncapped income
- Multiple revenue streams (personal production, team performance, and bonuses)
- Increased earning potential through leadership and team growth
QualificationsRequired- Experience in sales, customer service, or commission-based roles
- Strong communication and closing skills
- Ability to manage multiple tasks and conversations
- Self-motivated with a performance-driven mindset
- Leadership ability or readiness to step into a leadership role
Preferred- Experience in home services, cleaning, or field services
- Prior team leadership or supervisory experience
- Familiarity with CRM or scheduling systems
- Strong organizational and follow-up skills
Work Environment & Schedule- Remote-based position
- Flexible scheduling with expectation of availability during peak hours
- Weekend availability is preferred and incentivized
Growth OpportunityThis role is designed as a pathway into higher leadership positions, including:
- Sales & Operations Manager
- Regional Leadership Roles
- Expanded operational and executive positions