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Remote Claims Trainee Jobs in Alabama (NOW HIRING)

Disabled Veteran Solutions

$18.92/hr

Remote, must reside in PA, TX, or VA. About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing ...

QVC

$16.50/hr

This role is remote ; job seekers must reside in Indiana to be considered. You will work from home. What You'll Do * $16.50 per hour plus shift differential where applicable; an automatic $0.50 ...

QVC

$16.50/hr

This role is remote ; job seekers must reside in Kentucky to be considered. You will work from home. What You'll Do * $16.50 per hour plus shift differential where applicable; an automatic $0.50 ...

QVC

$16.50/hr

This role is remote ; job seekers must reside in Ohio to be considered. You will work from home. What You'll Do * $16.50 per hour plus shift differential where applicable; an automatic $0.50 increase ...

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All JobsClaims JobsRemote Claims Trainee JobsRemote Claims Trainee Jobs in Alabama

Remote Claims Trainee information

What is a remote claims trainee?

Remote Claims Trainees are entry-level professionals who work from home or another remote location to learn how to evaluate and process insurance claims. They receive training on company policies, claims investigation, documentation, and customer service. During their training period, they work closely with experienced claims adjusters or supervisors to develop the skills needed to handle claims independently. This role is ideal for individuals seeking to start a career in insurance without needing to work in a traditional office setting.

What skills and qualifications are needed to thrive as a remote claims trainee?

To thrive as a Remote Claims Trainee, you need a basic understanding of insurance principles, strong analytical skills, and at least a high school diploma or relevant degree. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are beneficial. Excellent communication, organizational skills, and the ability to work independently are crucial soft skills for excelling remotely. These skills are important to ensure accurate claims processing, effective customer service, and smooth collaboration with team members from a distance.

How does a remote claims trainee typically collaborate with team members and supervisors while working from home?

As a Remote Claims Trainee, you'll often communicate with your team through video calls, chat platforms, and project management tools. You'll participate in regular virtual meetings for training, case discussions, and feedback sessions with supervisors. Collaboration is encouraged—trainees are usually paired with mentors or experienced adjusters who provide guidance and answer questions. While remote, you'll have access to digital resources and real-time support, ensuring you can learn processes and company standards efficiently. Staying proactive in communication helps foster a sense of teamwork and support, even when working independently.

What is the difference between Remote Claims Trainee vs Remote Claims Processor?

AspectRemote Claims TraineeRemote Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer related courseworkHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentTraining period, supervised, learning-focusedFull-time, independent, task-oriented
Employer & Industry UsageInsurance companies, healthcare providers, government agenciesInsurance companies, third-party administrators, healthcare insurers

The main difference is that a Remote Claims Trainee is in a learning phase, focusing on training and skill development, while a Remote Claims Processor handles claims independently after training. Trainees are supervised and gaining experience, whereas processors are responsible for processing claims efficiently and accurately.

What are popular job titles related to Remote Claims Trainee jobs in Alabama?

For Remote Claims Trainee jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Remote Claims Trainee jobs in Alabama look for?

The top searched job categories for Remote Claims Trainee jobs in Alabama are:

What cities in Alabama are hiring for Remote Claims Trainee jobs?

Cities in Alabama with the most Remote Claims Trainee job openings:

Remote Claims Trainee jobs near you
Infographic showing various Remote Claims Trainee job openings in Alabama as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Customer Service Representative - Technical

Disabled Veteran Solutions

Remote

$18.92/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Service Representative - Technical

Disabled Veteran Solutions (DVS)
Pay: $18.92/hour
Status: Full-Time Regular (36–40 hours/week)
Location: Remote, must reside in PA, TX, or VA. 

About Disabled Veteran Solutions

Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset.

Position Overview

The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support.

Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment.

Key Responsibilities

Customer interactions may include, but are not limited to:

  • Reviewing and updating toll account information

  • Processing tolls, violations, and related inquiries

  • Resolving toll charge disputes

  • Assisting with congestion pricing questions

  • Guiding customers through application status checks and walkthroughs

Additional responsibilities include:

  • Managing a high volume of inbound inquiries in a timely and professional manner

  • Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing

  • Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution

  • Creating, documenting, and reviewing service requests accurately

  • Collaborating with internal departments to ensure customer issues are fully resolved

  • Delivering consistently high-quality customer service across all interactions

Training & Attendance Requirements (Mandatory)

Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role.

  • No time off, late arrivals, or early departures are permitted during training or nesting

  • Failure to meet attendance requirements during training may result in termination

  • Two assessments must be passed during and at the conclusion of training to meet employment requirements

Training Schedule:

  • Training Start: 9/11/2026

  • Training Hours: 8:30 AM – 5:00 PM EST, Monday–Friday

  • Training Duration: Approximately 3 weeks

Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings.

Work Schedule & Availability

  • Open availability required Monday–Sunday

  • Scheduled 5 days per week

  • Every other Saturday required (counted as one of the 5 scheduled days)

Production Hours:

  • Monday–Friday: Between 7:00 AM – 7:30 PM EST

  • Saturday & Sunday: Between 8:00 AM – 2:30 PM EST You WILL be scheduled every other Saturday

Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume.

Overtime is paid for hours worked over 40 in a workweek.

Compensation & Benefits

  • $18.92/hour - Paid Weekly

  • Paid training at the applicable hourly rate

  • Benefits after 90 Day Probationary period is completed

Equipment & Technical Requirements

  • A Company-issued computer and headset will be provided for performing job functions.

Candidates must have:

  • Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted)

  • A private, dedicated workspace suitable for remote work

Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session.

Minimum Qualifications

  • High school diploma or GED required

  • Minimum of 6 months customer service experience (call center experience preferred)

  • Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently

  • Basic to advanced computer proficiency and ability to navigate multiple systems required

  • Ability to troubleshoot common technical issues

  • Ability to pass background check and drug screening (no cost to candidate)

  • Professional, dependable, and able to adhere to strict attendance and scheduling requirements

Additional Employment Information

  • This is a full-time position; part-time roles are not available

  • Schedules are assigned based on program needs

  • Lunch and break schedules are assigned and must be adhered to

Ready to Apply?

If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth.


A pre-employment drug screening and criminal background check are required prior to employment.

Apply