2

Remote Customer Success Assistant Jobs in Alabama

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

$100K - $120K/yr

The actual offer will be based on the individual candidate. #LI-JM3 #LI-REMOTE Basic Requirements ... assist you.

next page

Showing results 1-20

Remote Customer Success Assistant information

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Alabama?

The most popular types of Remote Customer Success jobs in Alabama are:

What are popular job titles related to Remote Customer Success Assistant jobs in Alabama?

For Remote Customer Success Assistant jobs in Alabama, the most frequently searched job titles are:

What cities in Alabama are hiring for Remote Customer Success Assistant jobs?

Cities in Alabama with the most Remote Customer Success Assistant job openings:

Infographic showing various Remote Customer Success Assistant job openings in Alabama as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Senior Customer Success Manager

Birmingham, AL โ€ข On-site, Remote

Transform9
1 - 10 employees

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago


Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Our product answers the phone for medical practices - which means our clients feel our performance every single day. You'll own a portfolio of 5-10 enterprise platform accounts representing 30-50 practices: driving adoption, proving ROI in their own numbers, and growing each account. You're the client's advocate inside Transform9 and the person they trust when something needs fixing.

What you'll do
  • Own renewals and expansion for a portfolio of 5-10 enterprise platform accounts (30-50 practices)
  • Lead onboarding alongside implementation and drive fast time-to-value
  • Run quarterly business reviews with practice leadership using their own metrics: answer rates, hold times, schedule utilization
  • Monitor account health and intervene early on risk signals
  • Identify expansion opportunities - new locations, new specialties, new workflows
  • Channel structured client feedback to product
Location

Remote (US) with approximately 25% travel to client practices. If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 3+ years in account management or customer success at a B2B SaaS company
  • Comfort with data - you can build the usage and ROI story from platform metrics
  • Strong executive-level communication; calm and structured under escalation
  • Fluency with CRM and customer success tooling
Nice to have
  • Experience serving healthcare providers
  • Experience with land-and-expand account growth

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.