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Remote Claims Representative Jobs in Ohio (NOW HIRING)

Erie Insurance

Property Adjuster II

Findlay, OH · On-site +1

$63K - $100K/yr

This range represents a national range and the actual salary will depend on several factors ... Also assists or acts on behalf of the claims supervisor when required. * This is a remote, work ...

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Remote Claims Representative information

What are the key skills and qualifications needed to thrive as a remote claims representative?

To thrive as a Remote Claims Representative, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies and claim processes, often supported by a relevant associate's or bachelor's degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications like AIC (Associate in Claims) is highly beneficial. Excellent communication, problem-solving skills, and the ability to work independently are important soft skills for success in this remote role. These competencies ensure accurate evaluation and efficient resolution of claims while maintaining high customer satisfaction and adherence to regulatory standards.

What is a remote claims representative?

A Remote Claims Representative is responsible for reviewing, processing, and resolving insurance claims while working from a remote location. They assess claim details, verify coverage, and communicate with policyholders, medical providers, or other relevant parties to ensure accurate and timely claim settlements. Strong analytical skills, attention to detail, and knowledge of insurance policies are essential for this role. The job often involves using digital tools to document claims and provide customer support.

What are some common challenges faced by remote claims representatives, and how can they be managed?

Remote Claims Representatives often encounter challenges such as managing high caseloads, communicating complex decisions effectively with clients, and staying organized without direct in-person supervision. Successfully navigating these challenges typically involves developing strong time management, self-motivation, and clear digital communication skills. Many companies provide robust training, digital collaboration tools, and regular virtual meetings to support remote staff and maintain team cohesion. Proactively seeking feedback and utilizing available resources can help you stay on track and excel in this dynamic remote environment.

What are the most commonly searched types of Claims Representative jobs in Ohio? The most popular types of Claims Representative jobs in Ohio are:
What are popular job titles related to Remote Claims Representative jobs in Ohio? For Remote Claims Representative jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Claims Representative jobs in Ohio look for? The top searched job categories for Remote Claims Representative jobs in Ohio are:
What cities in Ohio are hiring for Remote Claims Representative jobs? Cities in Ohio with the most Remote Claims Representative job openings:
Remote Claims Representative jobs near you
Infographic showing various Remote Claims Representative job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution.

Claims - Call Center Associate I (Fully Remote)

The Cincinnati Insurance Companies

Fairfield, OH • On-site, Remote

$17 - $18/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Cincinnati Insurance Company rating

9.0

Company rating: 9.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

36th of 303 rated insurance

Job description

Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.
The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
  • handle calls and aid in resolving inquiries from field representatives and external customers
  • enter claim information from calls into CMS
  • create and execute reports
  • route calls for the Headquarters Claims department
  • work on projects as requested
  • attend department training
  • portray a positive attitude through verbal and written communication and job performance
  • communicate with management to discuss development opportunities
  • show initiative in assisting other associates
  • strive to provide excellent service to internal and external customers

Be equipped with:
  • excellent written and verbal communication skills
  • ability to resolve issues through research and communication with supervision and other associates
  • work efficiently to meet service level agreements
  • listen carefully and follow directions
  • type accurately and efficiently
  • perform routine daily tasks
  • input data entry accurately
  • strong customer service skills
  • experience with CMS and PMS is helpful
  • familiar with Microsoft® Word and Excel

Shift:
  • Monday, Thursday, Friday, Saturday 9am-7:45pm EST.

Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you're new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional - all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

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