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Remote Chat Jobs in Massachusetts (NOW HIRING)

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Remote Chat information

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$10

$27

$70

How much do remote chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat in Massachusetts is $27.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $29.66 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Massachusetts?

The most popular types of Chat jobs in Massachusetts are:

What are popular job titles related to Remote Chat jobs in Massachusetts?

For Remote Chat jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Remote Chat jobs?

Cities in Massachusetts with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Massachusetts as of August 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $56,412 per year, or $27.1 per hour.

Licensed Remote Mental Health Counselor

Philly Family Care Center

Springfield, MA โ€ข On-site, Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

The Philly Family Care Center is seeking dedicated and compassionate Licensed Mental Health Counselors to join our dynamic telehealth team. This full-time remote position offers a competitive salary ranging from USD 90,000 to 104,000 annually, along with exciting opportunities to make a meaningful impact in the lives of clients. Ideal candidates will be fully licensed mental health professionals enthusiastic about delivering high-quality care to those in need.

About the Organization

Philly Family Care Center is committed to improving the mental health and overall well-being of individuals through innovative telehealth solutions. Recognizing the growing demand for accessible mental health services, our organization focuses on providing individualized, patient-centered care that accommodates the unique needs of every client. Our collaborative and supportive team is dedicated to making mental health treatment convenient and effective for all.

Work Environment

As part of our fully remote workforce, you will have the flexibility to work from home or any location of your choice. Our telehealth platform is user-friendly, designed to facilitate seamless interactions between therapists and clients. You will enjoy a work-life balance, with the option to set your own scheduleโ€”whether you prefer a full-time commitment or are looking for part-time opportunities to supplement your existing job. This flexible approach ensures that you can deliver quality mental health services without compromising your personal schedule.

Key Responsibilities

In your role as a Licensed Mental Health Counselor, you will:

  • Conduct individualized mental health counseling sessions via secure video chat, ensuring confidentiality and adherence to ethical standards.
  • Utilize evidence-based, solution-focused treatment modalities tailored to the specific needs and preferences of your clients.
  • Design and implement comprehensive treatment plans, monitor clientsโ€™ progress, and make necessary adjustments to optimize their mental health journey.
  • Inspire clients to gain insights into themselves by exploring their experiences, feelings, and interpersonal relationships.
  • Assist clients in developing and adopting effective coping mechanisms and strategies to navigate daily life challenges and improve their overall quality of life.
Patient Population / Client Focus

The primary focus of our counseling services is on stable, low-acuity adults who present a variety of mental health concerns. By serving this population, you will help clients struggling with issues ranging from anxiety and depression to stress management and relationship difficulties. Your role is crucial in fostering a supportive environment that empowers clients to achieve their personal goals and enhance their emotional well-being.

Qualifications

To succeed in this role, you will need:

  • A Master's degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology.
  • One of the following fully licensed credentials allowing for independent practice: Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Independent Clinical Social Worker (LICSW).
  • No disciplinary actions or limitations on your license; full compliance with state regulations.
  • Exceptional interpersonal and communication skills to build rapport and trust with clients.
  • Strong computer literacy to effectively navigate our telehealth platform and maintain accurate client records.
Preferred Experience

While we welcome therapists from diverse backgrounds, preference will be given to candidates with prior experience in remote counseling and familiarity with telehealth settings. Experience working with adult populations, specifically in outpatient care, is a plus.

Compensation and Benefits

In addition to a competitive annual salary of USD 90,000 to 104,000 based on your hours and experience, we offer:

  • A substantial sign-on bonus to welcome you to our team.
  • Weekly direct deposits for reliable income.
  • A monthly healthcare stipend for full-time counselors to support your well-being.
  • Minimal administrative workload, allowing you to focus primarily on client care instead of paperwork.
Career Growth Opportunities

Your career advancement is important to us. At Philly Family Care Center, we encourage continuous professional development through training opportunities, peer supervision, and workshops. Our mentorship program ensures that you are well-equipped with the skills necessary to excel in your role. As you build your caseload and expertise, paths for leadership positions and specialty roles may become available.

Why Join Our Team

Joining the Philly Family Care Center means being part of a mission-driven organization that values the mental health of our community. Our supportive and inclusive culture fosters collaboration among team members, allowing you to share insights, resources, and experiences to deliver exceptional care. Whether you are looking to further your career or simply need a flexible opportunity to provide meaningful support to clients, we are here to help you succeed.

Application Information

If you are a passionate and licensed mental health counselor seeking a rewarding opportunity in telehealth, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and motivation for joining our team. We are eager to welcome you to the Philly Family Care Center and work together to enhance mental health outcomes for our clients!