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Chat Assistant Jobs in Massachusetts (NOW HIRING)

ZoomInfo Technologies LLC

DevOps Engineer III

Waltham, MA · Hybrid

$57 - $78/hr

Leverage AI-powered tooling (e.g., GitHub Copilot, generative-AI chat/ops assistants, and AIOps platforms) to accelerate script generation, configuration validation, and incident troubleshooting.

ZoomInfo Technologies LLC

DevOps Engineer III

Waltham, MA · On-site

$57 - $78/hr

Leverage AI-powered tooling (e.g., GitHub Copilot, generative-AI chat/ops assistants, and AIOps platforms) to accelerate script generation, configuration validation, and incident troubleshooting.

MS International

Product Promoter

Norwood, MA

Im Mira, MSIs Intelligent Recruiting Assistant. You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Id love to help you apply now! Click the Chat ...

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Chat Assistant information

What are the key skills and qualifications needed to thrive as a chat assistant, and why are they important?

To thrive as a Chat Assistant, you need strong written communication skills, quick typing abilities, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat software, and basic troubleshooting tools is typically required. Excellent problem-solving, patience, and adaptability help individuals stand out when assisting diverse customers. These skills ensure efficient, accurate, and positive interactions, which are crucial for maintaining customer satisfaction and brand reputation.

What is a chat assistant?

Chat Assistants are software programs or human agents that interact with users through text-based interfaces, such as chat windows on websites or messaging apps. Their main role is to answer questions, provide customer support, assist with transactions, or guide users through various processes. Chat Assistants can be powered by artificial intelligence, pre-set scripts, or live human support, and are commonly used in customer service, sales, and technical support environments.

What are some common challenges chat assistants face when handling multiple conversations simultaneously?

Chat Assistants often manage several customer conversations at once, which can be challenging due to the need to provide accurate, timely, and personalized responses. Balancing speed with quality, avoiding copy-paste errors, and maintaining a friendly, consistent tone across all chats are frequent hurdles. Effective multitasking, strong organizational skills, and familiarity with chat management tools can help overcome these challenges and ensure a positive customer experience.

What is the difference between Chat Assistant vs Customer Service Representative?

AspectChat AssistantCustomer Service Representative
CredentialsMinimal; often high school diploma or equivalentHigh school diploma or higher; some roles may require specific training
Work EnvironmentOnline, remote, or call center settingsCall centers, retail, or office settings, often in person or via phone
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Primary TasksResponding to customer inquiries via chat, providing information, troubleshooting basic issuesHandling customer inquiries via phone or in person, resolving complaints, processing transactions

While both roles involve assisting customers, Chat Assistants primarily communicate through online chat platforms, focusing on quick, written support. Customer Service Representatives often handle inquiries via phone or in person, providing more comprehensive support. Both roles require strong communication skills but differ in work environment and interaction methods.

What are the most commonly searched types of Chat jobs in Massachusetts? The most popular types of Chat jobs in Massachusetts are:
What are popular job titles related to Chat Assistant jobs in Massachusetts? For Chat Assistant jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Chat Assistant jobs in Massachusetts look for? The top searched job categories for Chat Assistant jobs in Massachusetts are:
What cities in Massachusetts are hiring for Chat Assistant jobs? Cities in Massachusetts with the most Chat Assistant job openings:
Chat Assistant jobs near you
Infographic showing various Chat Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

FSU Undergraduate Student Employment - Library Assistant

Fitchburg State

Fitchburg, MA • On-site

$15/hr

Other

Re-posted 22 days ago

Job description


The Library is seeking a students for employment. The position is funded by the university. All undergraduate students looking for employment are welcome to apply. Please see below the specific duties and responsibilities for the position.
Duties & Responsibilities:
  • Greet patrons that approach the service desk
  • Answer informational, directional and service questions, in-person, over the phone and on chat
  • Assist patrons with searching for items in the library catalog; Referring patrons to reference staff as necessary
  • Check library materials out to users, process returns and create study room reservations
  • Provide technology assistance, such as maintaining printers by refilling paper and toner, fixing paper jams, helping patrons with scanners, laminator, wifi, etc.
  • Load book carts, sort books and shelve items, maintain order in the stacks by assisting in stacks maintenance activities: shelf reading, inventory, shifting, pick-ups, sorting, searching for missing items, cleaning and special projects
  • Assist with course reserve processing, interlibrary loan and scanning
  • Assist with the opening and closing of library
  • Assist with user experience activities such as surveys, data collection and data entry.
  • Opportunity to participate in displays and activities such as Finals crafts and goodie bags.
Requirements:
Qualifications:
  • Proactive and friendly customer service attitude
  • Ability to communicate effectively (oral and written)
  • Ability to perform detail-oriented tasks with accuracy and efficiency
  • Dependable and responsible
  • Professional demeanor
  • Self-motivated; ability to work without direct supervision
  • Ability to lift heavy books, move carts and have tolerance for exposure to dust

Additional Information:
Hourly rate is $15.00
Shift/Work Hours:
Hiring for the Fall 2026 semester
Hours could range from 7:45am - 11:30pm (Midnight during finals), Monday through Sunday. The library is open on select holidays and when classes are canceled due to inclement weather.
There will be an annual group training which is mandatory. If the worker cannot attend, they must meet with a supervisor to review topics.
Once an applicant is hired, the job posting will be removed, most likely prior to the application end date. In order to be considered, submit your application soon.
To be considered, you must submit all of the following: resume, cover letter, Fall 2026 class schedule, and weekly availability.
Fitchburg State University is an equal opportunity employer.
Application Instructions:
Interested candidates should submit a cover letter, resume and be prepared to enter name/contact information for three professional references.
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