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Remote Chat Jobs in Massachusetts (NOW HIRING)

$1.8K - $3.5K/wk

... chat apps) * Self-motivated with strong attention to detail * No prior logistics experience required Pay: $1,800-$3,500 weekly (based on performance and workload) Benefits: * 100% remote work

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Remote Chat information

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$10

$27

$70

How much do remote chat jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat in Massachusetts is $27.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $29.66 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

What are the most commonly searched types of Chat jobs in Massachusetts?

The most popular types of Chat jobs in Massachusetts are:

What are popular job titles related to Remote Chat jobs in Massachusetts?

For Remote Chat jobs in Massachusetts, the most frequently searched job titles are:

What cities in Massachusetts are hiring for Remote Chat jobs?

Cities in Massachusetts with the most Remote Chat job openings:

Infographic showing various Remote Chat job openings in Massachusetts as of August 2026, with employment types broken down into 62% Full Time, 8% Part Time, and 30% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $56,412 per year, or $27.1 per hour.

Licensed Mental Health Counselor - Remote

Philly Family Care Center

Worcester, MA โ€ข Remote

Full-time

Posted 5 days ago


Job description

Position Overview

Philly Family Care Center is seeking a dedicated, fully licensed Mental Health Counselor to join our dynamic and remote team. This full-time position offers the flexibility to work from anywhere while providing high-quality therapy to clients. You will be instrumental in helping individuals navigate their mental health challenges, fostering resilience and personal growth through individualized care.

About the Organization

Philly Family Care Center is committed to delivering exceptional mental health services to a diverse population. We focus on a client-centered approach, emphasizing collaboration, respect, and the promotion of positive mental health behaviors. Our outpatient facility is known for its supportive environment and commitment to empowering individuals with the tools they need to thrive. Join us and be part of an organization that values quality and compassion in mental health care.

Work Environment

This position is entirely remote, allowing you to create your ideal work-life balance. You will operate within a supportive virtual team where collaboration, innovation, and flexibility are encouraged. Our digital platform is user-friendly, designed to facilitate seamless communication with clients while minimizing administrative burdens. Enjoy the autonomy of crafting your schedule around your lifestyle.

Key Responsibilities
  • Provide ethical and compassionate individual counseling sessions via secure video chat, ensuring client confidentiality and comfort.
  • Employ solution-focused treatment modalities to facilitate effective therapy, adapting approaches based on client progress and feedback.
  • Develop comprehensive, individualized treatment plans tailored to meet the unique needs and goals of each client.
  • Assist clients in gaining insights into their thoughts, feelings, and behaviors, fostering personal growth and emotional healing.
  • Continuously assess client progress, adjusting treatment strategies and encouraging the development of healthy coping mechanisms.
  • Maintain accurate and timely documentation of client interactions and progress, using our streamlined electronic health record system.
Patient Population / Client Focus

The ideal candidate will work with a diverse client base predominantly consisting of stable, low-acuity adults. You will address a wide range of mental health needs, including anxiety, depression, stress management, and life transitions. Our goal is to provide a safe, inclusive environment where clients can express themselves freely and work towards achieving their mental health goals together.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • A fully unrestricted license to practice independently in Massachusetts is mandatory. Acceptable licenses include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Independent Clinical Social Worker (LICSW)
  • No provisional licenses or disciplinary actions against the candidate's professional standing.
  • Exceptional interpersonal skills with a naturally empathetic demeanor to engage clients effectively.
  • Strong computer literacy skills, confidence in using digital platforms for consultations.
Preferred Experience

While not mandatory, preference will be given to candidates with prior experience in teletherapy or remote counseling. Familiarity with electronic health records and telehealth platforms will be advantageous in our fast-paced environment.

Compensation and Benefits

Philly Family Care Center offers a competitive salary range of USD 90,000 โ€“ 104,000 per year based on your working hours and caseload. Additionally, we provide a sign-on bonus to welcome new team members, along with a monthly healthcare stipend for full-time counselors. Our payment structure supports direct deposit on a weekly basis, ensuring secure and timely compensation.

Career Growth Opportunities

At Philly Family Care Center, we prioritize your professional development. As you grow with our organization, you will have access to continuous training and professional growth opportunities. We encourage participation in workshops and seminars that enhance your therapeutic skill set and keep you at the forefront of mental health best practices.

Why Join Our Team

We believe that a supportive work environment translates to better care for our clients. Here you will experience a culture of collaboration and encouragement. Enjoy the flexibility of a remote position, unlimited referrals matched to your expertise, and a commitment from the organization to relieve you of administrative burdens so you can focus on what you do bestโ€”helping clients improve their mental health. Join us for the opportunity to make a meaningful impact while advancing your career.

Application Information

If you are a licensed mental health professional eager to make a difference in the lives of others, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and experience in mental health counseling. We look forward to welcoming you to our team!