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Remote Chat Text Support Jobs in Rochester, NY (NOW HIRING)

Cooper Companies

Service & Support Specialist I

Victor, NY · On-site +1

$21/hr

... chat channels. This role resolves inquiries, processes orders, provides product and account support ... Hybrid or remote work environment aligned with company standards. * Prolonged periods of sitting ...

All JobsChat Text Support JobsRemote Chat Text Support JobsRemote Chat Text Support Jobs in Rochester, NY

Remote Chat Text Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote chat text support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote chat text support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is remote chat text support?

Remote Chat Text Support jobs involve assisting customers or clients through online chat platforms, answering their questions, resolving issues, and providing information about products or services. These roles are typically performed from home or another remote location using a computer and reliable internet connection. Tasks may include technical support, order processing, account troubleshooting, or general customer service, depending on the employer. Strong written communication skills and the ability to multitask are essential for success in this role.

What are the key skills and qualifications needed to thrive as a remote chat text support specialist?

To thrive as a Remote Chat Text Support specialist, you need strong written communication skills, fast and accurate typing, and a good understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required. Patience, empathy, and problem-solving abilities are critical soft skills for effectively addressing customer concerns. These skills ensure efficient, clear, and positive interactions with customers, which are vital for customer satisfaction and retention in remote support roles.

What are some common challenges faced in a remote chat text support role, and how can I prepare for them?

One common challenge in Remote Chat Text Support is managing multiple conversations simultaneously while maintaining high-quality, accurate responses. It's important to develop strong multitasking and written communication skills, as well as familiarity with the company's products or services. Additionally, working remotely can require extra self-motivation and time management, since you won't have in-person supervision. Being proactive in learning company resources and establishing a comfortable, distraction-free workspace can help you succeed in this role.

What is the difference between Remote Chat Text Support vs Remote Email Support?

AspectRemote Chat Text SupportRemote Email Support
CredentialsBasic customer service skills, sometimes certifications in communicationSame as chat support, often requiring strong written communication skills
Work EnvironmentReal-time chat platform, live interactionEmail platform, asynchronous communication
Industry UsageCustomer service, tech support, e-commerceCustomer service, technical support, sales
Search & Comparison IntentOften compared for real-time vs asynchronous support rolesCompared for email-based customer communication roles

Remote Chat Text Support involves real-time, live interactions with customers via chat platforms, requiring quick responses and multitasking. Remote Email Support involves handling customer inquiries through email, focusing on detailed, well-written responses. Both roles require strong communication skills and are common in customer service industries, but they differ mainly in immediacy and communication style.

What are popular job titles related to Remote Chat Text Support jobs in Rochester, NY?

For Remote Chat Text Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Text Support jobs in Rochester, NY look for?

The top searched job categories for Remote Chat Text Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Chat Text Support jobs?

Cities near Rochester, NY with the most Remote Chat Text Support job openings:

Remote Chat Text Support jobs near you

Dairy Focus Consultant (Open to remote)

Cargill

Batavia, NY • On-site, Remote

$63K - $76K/yr

Full-time

Re-posted 11 days ago

Cargill rating

7.4

Company rating: 7.4 out of 10

Based on 225 frontline employees who took The Breakroom Quiz

19th of 49 rated food wholesalers

Job description

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with lifes essentials, we enable businesses to grow, communities to prosper, and consumers to live well.

This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures.

Job Purpose and Impact

The Dairy Focus Consultant will provide nutrition recommendations and support to customers during and after product sales. In this role, you will consult directly with dairy farmers and their employees. You should have a passion for the dairy industry and be comfortable working on farm with dairy farm employees, dairy ownership, and affiliated dairy representatives. In this position you will set performance goals that align with the territory and dairy leadership team objectives and are accountable to work towards those goals.

This is home office position, that requires up to 75% travel to cover the area of responsibility visiting dairy farms daily in Western New York.

Key Accountabilities
  • Inform customers of our new products, services and prices through a consultative approach to dairy nutrition and management.
  • Help support Cargill team members through collaborative efforts to service dairy customers.
  • Develop and deliver proposals and presentations and help conduct product demonstrations.
  • Build, monitor and revise the monthly performance of the objectives versus budget and implement actions to reach them.
  • Help assess customer needs and suggest appropriate products, services and solutions.
  • Build, develop and maintain internal and external customer relationships with any combination of dairy producers, mills and Cargill team mates.
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
  • Other duties as assigned
Qualifications
Minimum Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • Ability to travel up to 75% to visit dairy farms daily
  • Minimum of four years of related work experience in sales or business development or related field
  • Valid drivers license in good standing
Preferred Qualifications
  • Dairy, feed, animal nutrition and health industry experience
  • Sales experience
  • Consulting experience
Position Information

Relocation assistance will not be provided for this position.

Location: Batavia, NY

The expected salary for this position is $63,880 - $76,120. Compensation varies depending on a wide array of factors including but not limited to the specific location, certifications, education, and level of experience. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).

Equal Opportunity Employer, including Disability/Vet


To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.

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About Cargill

Sourced by ZipRecruiter

Cargill was founded in 1865 as a single grain warehouse in Iowa, U.S. Since then, we’ve grown to become a global partner connecting people around the planet. But one thing has remained constant over the years: our purpose of nourishing the world in a safe, responsible and sustainable way. Cargill is committed to conducting business with integrity, operating responsibly, enriching communities and nourishing the world. In the fiscal year 2021, Cargill provided $110.5 million in total charitable contributions in 56 countries to support our communities. Cargill businesses and employee-led groups partner with local civic, nonprofit and non-governmental organizations on programs and projects that improve food security and nutrition; support human rights, equity and inclusion; strengthen farmer livelihoods; and advance our commitments in the areas of land use, water and climate.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

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