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Remote Chat Support Jobs in Webster, MA (NOW HIRING)

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Customer Support Representative We are seeking a dedicated and detail-oriented Customer Support ... chat systems. * Self-motivated and able to work independently in a remote environment.

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · On-site +1

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Cumberland, RI · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Thrive

Systems Engineer

Foxboro, MA · On-site +1

$45K - $65K/yr

Position Overview This role provides first-contact remote technical support for network, server ... Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and ...

Thrive

Systems Engineer

Foxboro, MA · Remote

Position Overview This role provides first-contact remote technical support for network, server ... Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and ...

Kanadevia Inova

WtX Technical Support Specialist

RI · On-site +1

The Project Technical Support Specialist is a technical expert responsible for defining and delivering tailored technical solutions for complex challenges within service projects- mostly Categories ...

UnitedHealth Group

Customer Service Representative

Auburn, MA · Remote

$16 - $21.75/hr

This position is Remote in Auburn, MA. You will have the flexibility to work remotely* as you take ... Supports a high volume of calls typically for a defined region/dept with back up support to a ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Webster, MA

Remote Chat Support information

See Webster, MA salary details

$14

$26

$46

How much do remote chat support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote chat support in Webster, MA is $26.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $29.38 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What job categories do people searching Remote Chat Support jobs in Webster, MA look for? The top searched job categories for Remote Chat Support jobs in Webster, MA are:
What cities near Webster, MA are hiring for Remote Chat Support jobs? Cities near Webster, MA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Webster, MA as of July 2026, with employment types broken down into 50% Full Time, 17% Part Time, and 33% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $56,099 per year, or $27 per hour.
Customer Support Representative

Customer Support Representative

1840 & Company

Sudbury, MA • Remote

$16.75 - $22.75/hr

Full-time, Part-time

Posted 4 days ago

Job description

Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions through various communication channels.

This is a part time employment only.

Shift Schedule: EST

Key Responsibilities:

  • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
  • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
  • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Monitor and manage social media messages and comments, providing timely responses that align with the company's tone and values.
  • Assist with processing returns, exchanges, and refunds, adhering to company policies.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.

Requirements:

  • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
  • Excellent written communication skills with a professional and empathetic tone.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with social media platforms and online chat systems.
  • Self-motivated and able to work independently in a remote environment.
  • Availability to work full-time, including occasional weekends or holidays if required.

Preferred Qualifications:

  • Experience in e-commerce or retail customer support.
  • Knowledge of timepieces or a passion for creative and artistic products.
  • Familiarity with social media management tools.

What We Offer:

  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture

$3 - $4 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent.

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