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Remote Chat Support Jobs in Saugus, MA (NOW HIRING)

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

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Remote Chat Support information

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$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Saugus, MA is $26.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $28.85 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Saugus, MA?

The most popular types of Chat Support jobs in Saugus, MA are:

What are popular job titles related to Remote Chat Support jobs in Saugus, MA?

For Remote Chat Support jobs in Saugus, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Saugus, MA look for?

The top searched job categories for Remote Chat Support jobs in Saugus, MA are:

What cities near Saugus, MA are hiring for Remote Chat Support jobs?

Cities near Saugus, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Saugus, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,056 per year, or $26.5 per hour.

Remote Mental Health Counselor - Full-Time Position

LifeLong Health Care Inc.

Cambridge, MA • Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 3 days ago

New


Job description

Position Overview

LifeLong Health Care Inc. is seeking a dedicated Remote Mental Health Counselor to join our compassionate team. In this full-time role, you will provide individualized counseling to low-acuity adults in a flexible and supportive remote environment. This position offers a competitive annual salary ranging from $90,000 to $100,000, depending on experience and hours worked.

About the Organization

LifeLong Health Care Inc. is committed to advancing mental health services by fostering a holistic and compassionate approach to patient care. Based in Cambridge, Massachusetts, we leverage technology to deliver high-quality outpatient mental health care, ensuring accessibility and comfort for our clients. Our mission is to empower individuals through effective counseling and interventions that promote long-term well-being.

Work Environment

This counseling position is entirely remote, allowing you to work from home while maintaining a healthy work-life balance. With flexible scheduling options available, you can choose to work full-time (over 30 hours per week) or part-time (over 5 hours per week). Our user-friendly counseling platform, combined with a flexible work schedule, enables you to deliver high-quality care without the burdens of unnecessary paperwork.

Key Responsibilities
  • Provide ethical and compassionate mental health counseling to clients via video chat, employing evidence-based practices that promote emotional healing and personal growth.
  • Conduct comprehensive assessments to evaluate clients' mental health needs and develop tailored treatment plans that address their specific challenges and goals.
  • Work collaboratively with clients to equip them with new coping strategies, effective problem-solving techniques, and improved communication skills, fostering their journey toward recovery.
  • Maintain detailed and accurate progress notes and documentation to track client progress while ensuring compliance with all ethical guidelines and best practices.
Patient Population / Client Focus

Your primary focus will be on stable, low-acuity adults who are experiencing manageable mental health challenges. By working closely with clients, you will help them navigate their emotions and develop effective strategies for coping with life’s hurdles.

Qualifications
  • A Master’s degree or higher in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is a prerequisite.
  • You must possess a current state license in one of the following: LMFT, LMHC, LICSW, or a PsyD, demonstrating your compliance with state regulations.
  • Candidates should have independent licensure without the necessity for supervision and a clear disciplinary record.
  • Excellent interpersonal skills combined with strong computer literacy and proficiency in using telehealth platforms to communicate effectively with clients.
  • A stable Wi-Fi connection is necessary to facilitate seamless remote counseling sessions.
Preferred Experience
  • Previous experience providing therapeutic services in an outpatient setting or through telehealth platforms is highly desirable.
  • Exposure to working with a diverse client population and familiarity with different therapeutic modalities will be advantageous in delivering tailored care.
Compensation and Benefits
  • At LifeLong Health Care Inc., you will receive a competitive annual salary ranging from $90,000 to $100,000 based on the hours you work, along with a sign-on bonus to welcome you to our team.
  • Weekly direct deposits ensure timely access to your earnings, while our comprehensive insurance packages include health, dental, and vision benefits.
  • We prioritize your well-being with supportive onboarding processes, allowing you to begin contributing in as little as three days.
Career Growth Opportunities

At LifeLong Health Care Inc., we believe in fostering the professional development of our counselors. You will have access to ongoing training and professional development resources, as well as opportunities for advancement within the organization as we grow our services and reach more clients in need.

Why Join Our Team

Becoming a part of LifeLong Health Care Inc. means joining a team that values empathy, innovation, and the pursuit of excellence in mental health care. You will have the opportunity to make a meaningful impact in the lives of individuals seeking help, all while enjoying a flexible remote work environment that promotes your own well-being and growth.

Application Information

If you are a qualified mental health professional looking to make a difference in the lives of others, we encourage you to apply now by submitting your CV. Join us at LifeLong Health Care Inc., where your skills and compassion will help shape the future of mental health support.