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Remote Chat Support Jobs in Reading, MA (NOW HIRING)

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Nashua, NH · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

TEKsystems

Remote Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking customer-focused professionals to join a growing team supporting customers within the financial services industry. This is a fully remote opportunity with a collaborative team ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Client Support Status: On-Call Hourly Reports to: Director, All Access Care Location: Remote ... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ...

Flock

Field Deployment Specialist

Boston, MA · Remote

$60K - $80K/yr

Install and configure hardware including cameras, drone docks, and supporting infrastructure ... An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ...

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Reading, MA

Remote Chat Support information

See Reading, MA salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote chat support in Reading, MA is $27.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $29.95 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Reading, MA?

For Remote Chat Support jobs in Reading, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Reading, MA look for?

The top searched job categories for Remote Chat Support jobs in Reading, MA are:

What cities near Reading, MA are hiring for Remote Chat Support jobs?

Cities near Reading, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,169 per year, or $27.5 per hour.

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Boston, MA • Remote

$18.50/hr

Full-time

Re-posted 24 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

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