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Remote Chat Support Jobs in Portland, OR (NOW HIRING)

The Hackett Group

Consultant

Portland, OR · Remote

$21 - $26/hr

A Call Center Support Agent serves as the frontline representative of a company, managing a variety ... Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from ...

Bicycle Health

Recovery Coach

Portland, OR · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

Bicycle Health

Recovery Coach

Portland, OR · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Portland, OR

Remote Chat Support information

See Portland, OR salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Portland, OR?

The most popular types of Chat Support jobs in Portland, OR are:

What are popular job titles related to Remote Chat Support jobs in Portland, OR?

For Remote Chat Support jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Portland, OR look for?

The top searched job categories for Remote Chat Support jobs in Portland, OR are:

What cities near Portland, OR are hiring for Remote Chat Support jobs?

Cities near Portland, OR with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Portland, OR as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution, with an average salary of $57,457 per year, or $27.6 per hour.

Consultant

The Hackett Group

Portland, OR • Remote

$21 - $26/hr

Full-time

Re-posted 6 days ago

Job description

A Call Center Support Agent serves as the frontline representative of a company, managing a variety of employee interactions primarily through phone calls, emails, and live chats. Their main goal is to provide exceptional customer service and resolve any time entry, HR, Payroll related issues that the employee may have. 

Key Responsibilities

  • Respond in a timely and professional manner to inbound calls, emails, and chat inquiries from employees and managers regarding HR policies, procedures, and systems
    • Provide accurate and timely information on HR-related topics such as time entry, scheduling and absences, payroll, onboarding, performance management, and the like
    • Troubleshoot and resolve issues related to HR systems and processes, escalating complex cases to higher-level support or subject matter experts as needed
    • Assist with HR process improvements by identifying recurring issues and suggesting enhancements to streamline operations
    • Collaborate with client team members to ensure consistent and effective service delivery
    • Document and accurately track all inquiries, interactions, and resolutions in the CRM system to ensure proper follow-up and reporting
    • Meet SLA and performance targets and contribute to team goals.
    • Participant in continuous improvement by suggesting opportunities to improve employee experience.

Required skills/experience.

  • High-proficiency verbal and written communication
    • More than one year's experience in a call center or customer service role is mandatory
    • Overall exposure or knowledge in any of the following general HR processes such as time and attendance, employee concerns, onboarding, talent management, and payroll
    • High-quality customer service skills
    • Excellent communication and people skills
    • Ability to manage stressful situations and remain calm under pressure

Recommended Specific Technical Skills

  • Proficiency in using computer systems such as HR system and Microsoft Suite
    • Experience with issue tracking using a solution such as ServiceNow or Oracle HR Help Desk
    • Experience with time, scheduling and attendance modules in Workforce Software application 
    • Experience with HR Solutions such as Oracle HCM Cloud is highly beneficial 

Working Conditions:

  • A collaborative and innovative work environment
  • The opportunity to work in a global company with top class systems
  • Opportunities for professional growth
  • Full-time position
  • Remote from home work; consistent internet connection required; professional home office with limited background noise required; and ability to utilize webcam required
  • On the job training is provided

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