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Remote Chat Support Jobs in Needham, MA (NOW HIRING)

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

The Analyst will provide support through various communications channels including phone, chat and ... remote access tool, SCCM, etc. o Document end user interactions, including details of inquiries ...

Aprio

Senior Associate, Compliance as a Service

Dedham, MA · On-site +1

$80K - $132K/yr

Lead and support multiple low to moderately complex managed security compliance engagements ... Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

Sparx Hockey

Customer Service Representative

Acton, MA · On-site +1

$40K - $50K/yr

Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

... support ticket lifecycle management (categorization, diagnosis, routing, status updates, and ... This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ...

Progress

Financial Analyst II

Burlington, MA · On-site +1

$80K - $95K/yr

Preference will be given to local candidates, but we will consider remote candidates based in the ... Lead and support special financial projects, strategic initiatives, and ad hoc reporting as needed

Interra Health

Implementation Specialist

Boston, MA · Remote

As a customer facing member of the Support Team, the Implementation Specialist serves a key role as ... Respond to customer queries in a timely and accurate way, via phone, email, or chat * Maintain ...

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Getaway

Customer Representative

Boston, MA · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Needham, MA

Remote Chat Support information

See Needham, MA salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote chat support in Needham, MA is $28.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.91 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Needham, MA?

The most popular types of Chat Support jobs in Needham, MA are:

What are popular job titles related to Remote Chat Support jobs in Needham, MA?

For Remote Chat Support jobs in Needham, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Needham, MA look for?

The top searched job categories for Remote Chat Support jobs in Needham, MA are:

What cities near Needham, MA are hiring for Remote Chat Support jobs?

Cities near Needham, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Needham, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $59,021 per year, or $28.4 per hour.

Technical Systems Analyst

Tier4 Group

Boston, MA • Remote

Full-time

Posted 13 days ago

Job description

Our client, in the Greater Boston area, is looking for a Technical Systems Analyst (Applications Operations Team)

The Role:
This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS (MoveIT and others as assigned) applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting.

The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages.

Position Responsibilities (including but not limited to):

  • Application Support

o Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed.
o Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc.
o Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process.
o Maintain ticket queue to meet SLA’s and provide quick resolution to the end user community, including updating them when appropriate.
o Help maintain documentation for owned applications and ensure others meet documentation standards

  • Development, Application Monitoring and Process Improvement

o Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes.
o Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions
o Analyze incident data to identify trends and opportunities for process improvements.

  • Ensure security protocols are accurately followed as they pertain to all Commonwealth business processes. Adhere to all quality, organizational and Commonwealth processes.
  • Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects.

Required Qualifications

  • 3-5 years (or more) of relevant experience supporting or developing applications

o Must include experience managing MoveIT or equivalent SFTP system
o Familiarity configuring and troubleshooting automated file transfers

  • Advanced knowledge troubleshooting applications, network and other technical problems
  • Able to interact with end users and other teams professionally
  • Excellent verbal, interpersonal and written communication and documentation skills
  • Driven by a desire to provide strong customer service
  • Has a teamwork mentality with the ability to both collaborate and work independently
  • High level of professionalism and focus on quality
  • Attention to detail with the ability to contact switch and reprioritize tasks as needed
  • Ability to provide 24 hour/7 days a week on-call support when scheduled

Desired Qualifications

  • Familiarity with ITSM – e.g. ServiceNow
  • Familiarity with application monitoring and alerts
  • Strong Object-Oriented design and development. Experience working with traditional (monolithic), distributed architecture, and microservice-based applications.
  • Familiarity with AWS, EKS, Lambda expressions
  • Proficiency and knowledge of supporting technology within an IT operation.
  • Understanding of software development lifecycles (SDLC).
  • Strong aptitude to learn and adapt to new technologies.
  • A desire to drive process improvement