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Remote Chat Support Jobs in Needham, MA (NOW HIRING)

Essence Journey

Remote Customer Support Associate

Boston, MA · Remote

$19 - $26/hr

Remote Customer Support Associate We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives

10Beauty

Technical Support Engineer

Burlington, MA · Remote

Introduction: We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,

ianacare

Caregiver Navigator

Boston, MA · Remote

$24 - $27/hr

About ianacare At ianacare, we're on a mission to support family caregivers with innovative solutions. We partner with employers and health plans to provide comprehensive support that reduces

ianacare

Caregiver Navigator

Boston, MA · On-site +1

$24 - $27/hr

About ianacare At ianacare, we're on a mission to support family caregivers with innovative solutions. We partner with employers and health plans to provide comprehensive support that reduces

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Needham, MA

Remote Chat Support information

See Needham, MA salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote chat support in Needham, MA is $28.38, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.91 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Needham, MA? The most popular types of Chat Support jobs in Needham, MA are:
What are popular job titles related to Remote Chat Support jobs in Needham, MA? For Remote Chat Support jobs in Needham, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Needham, MA look for? The top searched job categories for Remote Chat Support jobs in Needham, MA are:
What cities near Needham, MA are hiring for Remote Chat Support jobs? Cities near Needham, MA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you

Remote Customer Support Associate

Essence Journey

Boston, MA • Remote

$19 - $26/hr

Other

Posted 15 days ago

Job description

Remote Customer Support Associate

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment, excels in communication, and enjoys providing exceptional client experiences.

Key Responsibilities
  • Provide timely, professional support to clients via email, chat, and phone
  • Assist with scheduling, follow-ups, and general administrative tasks
  • Maintain accurate records and document client interactions
  • Collaborate with internal teams to resolve issues and improve overall client satisfaction
  • Identify opportunities to enhance processes and improve the client experience
Qualifications
  • Strong written and verbal communication skills
  • Excellent organizational and multitasking abilities
  • Comfortable using digital tools, email, and chat platforms for remote work
  • Ability to work independently while managing priorities effectively
  • Previous experience in customer service, administration, or support is a plus but not required
Benefits
  • Flexible remote work schedule
  • Professional development opportunities and access to training programs
  • Collaborative and supportive team culture
  • Access to company resources and tools to ensure success
  • Exclusive employee perks
Equal Opportunity Statement

We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone.

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