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Remote Chat Support Jobs in Malden, MA (NOW HIRING)

Jobs for Humanity

Online Producers

Boston, MA · Remote

$15 - $16/hr

... Client Support Status: On-Call Hourly Reports to: Director, All Access Care Location: Remote ... via chat, text, or phone support. Essential Job Functions Support a variety of online webinar ...

Flock

Field Deployment Specialist

Boston, MA · Remote

$60K - $80K/yr

Install and configure hardware including cameras, drone docks, and supporting infrastructure ... An FAA Part 107 Remote Pilot Certificate, or willingness to obtain certification within 45 days of ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Tier4 Group

Technical Systems Analyst

Boston, MA · Remote

The Analyst will provide support through various communications channels including phone, chat and ... remote access tool, SCCM, etc. o Document end user interactions, including details of inquiries ...

ABB

VFD Technical Support Specialist

Burlington, MA · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Malden, MA

Remote Chat Support information

See Malden, MA salary details

$15

$27

$46

How much do remote chat support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote chat support in Malden, MA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.57 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Malden, MA?

The most popular types of Chat Support jobs in Malden, MA are:

What are popular job titles related to Remote Chat Support jobs in Malden, MA?

For Remote Chat Support jobs in Malden, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Malden, MA look for?

The top searched job categories for Remote Chat Support jobs in Malden, MA are:

What cities near Malden, MA are hiring for Remote Chat Support jobs?

Cities near Malden, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Malden, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,506 per year, or $27.2 per hour.

Entry Level Leadership (Remote)

American Income Life

Providence, RI • Remote

$16.25 - $22/hr

Full-time

Re-posted 7 days ago

American Income Life Insurance rating

8.5

Company rating: 8.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

109th of 315 rated insurance

Job description

Remote Customer Benefits Representative (Entry-Level Leadership Track)
Location: Remote (U.S.)
Schedule: Full-Time
About the Role
We are currently expanding and looking to bring on motivated individuals for a remote position with a fast-growing organization. This role focuses on helping families understand and access valuable benefits while developing leadership and communication skills.
No prior experience is required-we provide full training, mentorship, and a clear path for growth into leadership.
⸻
Who We're Looking For
Strong communication skills
Coachable and motivated individuals
Positive attitude and work ethic
Comfortable working independently in a remote setting
Leadership-minded (or open to growing into leadership)
⸻
Why This Opportunity Stands Out
No prior experience required
Fast-track advancement opportunities
Work with a supportive and driven team
Make a meaningful impact by helping families
Requirements
What You'll Do:
Meet virtually with clients to review and explain benefits
Help families access no-cost and supplemental programs
Build relationships and provide ongoing client support
Schedule and manage appointments
Work within a structured system designed for success
Benefits
Remote work (work from anywhere)
Step-by-step training and mentorship
Weekly team support and coaching
Clear advancement opportunities into leadership roles
Performance-based incentives and recognition

What American Income Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

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