Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
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Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Quick apply
Be Seen First
Boston, MA · Remote
$55K - $70K/yr
Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ... Core Responsibilities Provide technical support to customers through email, chat, and phone on ...
New
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Boston, MA · Remote
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Boston, MA · Remote
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Boston, MA · Remote
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Boston, MA · Remote
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Framingham, MA · Remote
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
New
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Framingham, MA · Remote
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
New
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Quick apply
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Boston, MA · Remote
$16.50 - $22.25/hr
As a Remote Benefits & Client Support Representative , you'll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client ...
Quick apply
Boston, MA · Remote
$16.50 - $22.25/hr
As a Remote Benefits & Client Support Representative , you'll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
Peabody, MA · On-site +1
$122K - $155K/yr
Provides academic advising and support to up to 30 students, guiding them through successful ... You can also schedule a time to chat here
Peabody, MA · On-site +1
$122K - $155K/yr
Provides academic advising and support to up to 30 students, guiding them through successful ... You can also schedule a time to chat here
This role will lead a remote team of approximately 30 employees, including customer support ... chat, and web-based channels. * Support quality assurance programs, coaching initiatives, and ...
New
This role will lead a remote team of approximately 30 employees, including customer support ... chat, and web-based channels. * Support quality assurance programs, coaching initiatives, and ...
New
This role will lead a remote team of approximately 30 employees, including customer support ... chat, and web-based channels. * Support quality assurance programs, coaching initiatives, and ...
New
This role will lead a remote team of approximately 30 employees, including customer support ... chat, and web-based channels. * Support quality assurance programs, coaching initiatives, and ...
New
Boston, MA · Remote
$16.50 - $22.25/hr
As a Remote Benefits & Client Support Representative , you'll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client ...
Quick apply
Boston, MA · Remote
$16.50 - $22.25/hr
As a Remote Benefits & Client Support Representative , you'll connect with clients virtually, help them understand their available benefit options, provide ongoing support, and build strong client ...
Flexible Schedule | Remote Work We are a trusted travel planning company specializing in ... Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ...
Flexible Schedule | Remote Work We are a trusted travel planning company specializing in ... Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities ...
Boston, MA · Remote
$19.75 - $26.50/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Boston, MA · Remote
$19.75 - $26.50/hr
Serve as the main point of contact for client inquiries and support * Coordinate and manage client requests from start to completion * Provide timely responses via phone, email, and chat * Monitor ...
Acton, MA · Remote
$16.50 - $22.25/hr
Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...
Quick apply
Acton, MA · Remote
$16.50 - $22.25/hr
Provide top-notch customer support in a timely, efficient manner via phone, email, and live chat * Answer questions about products, pricing and availability * Offer support for troubleshooting and ...
Boston, MA · On-site +1
$65K - $84K/yr
We think you'll just notice the difference the first time we chat. What We Offer YOU * Fast-growing ... A remote, international team with colleagues across the United States and Europe. * Strong support ...
Boston, MA · On-site +1
$65K - $84K/yr
We think you'll just notice the difference the first time we chat. What We Offer YOU * Fast-growing ... A remote, international team with colleagues across the United States and Europe. * Strong support ...
$15.04 - $17.91
14% of jobs
$19.42 is the 25th percentile. Wages below this are outliers.
$17.91 - $20.79
21% of jobs
$20.79 - $23.66
14% of jobs
The median wage is $23.83 / hr.
$23.66 - $26.53
18% of jobs
$28.49 is the 75th percentile. Wages above this are outliers.
$26.53 - $29.40
12% of jobs
$29.40 - $32.27
6% of jobs
$32.27 - $35.15
4% of jobs
$35.15 - $38.02
3% of jobs
$38.02 - $40.89
3% of jobs
$40.89 - $43.76
3% of jobs
$43.76 - $46.63
1% of jobs
$15
$27
$46
A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.
A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.
The most popular types of Chat Support jobs in Malden, MA are:
For Remote Chat Support jobs in Malden, MA, the most frequently searched job titles are:
The top searched job categories for Remote Chat Support jobs in Malden, MA are:
Cities near Malden, MA with the most Remote Chat Support job openings:
$55K - $70K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 2 days ago
New
Tier 1 Technical Solutions & Support Specialist
Location: Remote (US) | Hours: 9 AM – 6 PM EST, Monday – Friday
This search is being conducted on a confidential basis on behalf of our client, a media and entertainment technology company. Company details will be shared with candidates who advance in the process.
Salary Range: $55,000 – $70,000 annually, commensurate with experience
About the Role
Our Tier 1 Technical Support & Solutions Team is a fully remote, public-facing team of polished media workflow experts who work directly with media and entertainment customers to resolve their issues through email, chat, video call, and phone. Team members work closely with engineering to identify and resolve customer issues, and strive to provide an exceptional customer experience overall.
Reporting to the Technical Solutions & Services Manager, and working with the Engineering and Product teams, the Tier 1 Technical Solutions & Support Specialist helps deliver a best-in-class technical support experience to our customers by identifying and resolving support tickets across our media workflow software and hardware solutions. We are looking for candidates with a background in content production who are eager to apply their knowledge and experience to supporting our customers. Candidates must be able to work 9 AM – 6 PM EST, Monday – Friday.
Core Responsibilities
Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party integrations; work alongside a cross-functional team to resolve customer issues within a timely manner; drive customer satisfaction through efficient and effective case communication & resolution; diagnose and replicate complex issues; meet all agent required metrics based on customer satisfaction scores and reply times; organizational management of assigned tickets; run onboarding meetings for new SaaS customers; gather all necessary customer information and set up tickets for complex issues that should be transferred to Tier 2; contribute by creating effective customer learning tools and documentation; advocate for feature requests that meet the customer's needs; assist with tickets for agents who are out of the office; work within a 24x7 support environment that requires a revolving on-call schedule after hours.
Required Qualifications
3+ years of experience in content production; knowledge of major NLEs, VFX applications, and post-production pipelines; knowledge and experience of media production workflows; strong organizational skills and ability to work on multiple tasks simultaneously; experience with case ticketing software; experience identifying and classifying software and hardware issues; experience using remote support software to view, control, or manage remote servers and computers; experience using VPNs; excellent verbal and written communication skills with the ability to quickly comprehend and communicate complex concepts; strong face-to-face communication skills with video conferencing software (Zoom or similar); active interest in the business of media, entertainment, and advertising; ability to participate in on-call rotations to provide after-hours support overnight and on weekends; must be able to work 9 AM – 6 PM EST, Monday – Friday.
