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Remote Chat Support Jobs in Ludlow, MA (NOW HIRING)

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Remote Chat Support information

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How much do remote chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support in Ludlow, MA is $27.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.76 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Ludlow, MA?

The most popular types of Chat Support jobs in Ludlow, MA are:

What are popular job titles related to Remote Chat Support jobs in Ludlow, MA?

For Remote Chat Support jobs in Ludlow, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Ludlow, MA look for?

The top searched job categories for Remote Chat Support jobs in Ludlow, MA are:

What cities near Ludlow, MA are hiring for Remote Chat Support jobs?

Cities near Ludlow, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Ludlow, MA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $56,882 per year, or $27.3 per hour.

Remote Licensed Mental Health Counselor (LMHC, LMFT, LICSW) - Telehealth

Privia Mental and Wellness Center

Springfield, MA • Remote

$90K - $104K/yr

Full-time

Posted 5 days ago


Job description

Position Overview

Privia Mental and Wellness Center is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our growing telehealth network. This full-time remote position offers the flexibility of creating your own schedule while providing essential mental health services to clients across Springfield, Massachusetts, and beyond. With competitive annual compensation ranging from $90,000 to $104,000, plus a sign-on bonus, you will play a vital role in improving the mental well-being of diverse client populations through virtual counseling.

About the Organization

At Privia Mental and Wellness Center, we pride ourselves on connecting licensed mental health therapists with individuals seeking support and guidance in their personal journeys. Our mission is focused on providing compassionate and effective mental health care to those who need it most. We emphasize building a network of therapists from various backgrounds and specializations, recognizing that diversity in therapy providers enhances the client experience.

Work Environment

The nature of our business allows for a fully remote work environment, eliminating the need for daily commutes and offering flexibility for work-life balance. You will connect with clients primarily through our secure video chat platform, which has been specifically designed to facilitate a smooth and effective therapeutic experience. We handle administrative tasks and billing, allowing you to focus on what you do best: providing high-quality mental health care.

Key Responsibilities
  • Provide individual counseling sessions via video, focusing on improving clients' mental health and emotional wellbeing.
  • Guide clients through discussions about their emotions, thoughts, and experiences, fostering self-awareness and insight into their relationships.
  • Act as an advocate for clients, assisting them in establishing therapeutic goals that align with their personal aspirations.
  • Evaluate clients’ mental health conditions and develop tailored treatment plans leveraging a solution-focused approach, ensuring continuity of care.
  • Document session notes and treatment plans in accordance with the organization’s standards, maintaining an organized and accurate client file.
Patient Population / Client Focus

Our clients are prescreened, stable individuals who generally present with low-acuity mental health needs. This allows for a therapeutic environment conducive to growth and healing, where you can utilize your skills to help clients navigate various challenges such as anxiety, stress, and relationship issues.

Qualifications
  • A Master’s degree in a relevant field such as Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • An independent state license in one of the following disciplines: Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Independent Clinical Social Worker (LICSW). Note that provisional or limited licenses are not accepted.
  • Ability to make professional evaluations and implement appropriate treatment recommendations based on clinical training and experience.
  • Strong interpersonal skills, complemented by empathy and a supportive demeanor.
  • Proficient computer skills to navigate our therapy portal and maintain client documentation efficiently.
Preferred Experience
  • Previous experience in telehealth or online counseling is a plus but not required.
  • Experience working with diverse populations or specialized in certain demographics can enhance your fit within our team.
Compensation and Benefits
  • Attractive salary ranging from $90,000 to $104,000 per year, commensurate with experience and hours worked.
  • Sign-on bonus offered to new hires to support your transition into our organization.
  • Weekly direct deposits for reliable income management.
  • Minimal paperwork, as we handle administrative tasks and billing, giving you more time to focus on client care.
  • Access to a therapist-specific portal with online resources tailored to your licensure and expertise, free of charge.
Career Growth Opportunities

At Privia Mental and Wellness Center, we are committed to fostering your professional growth. As part of our team, you will have access to ongoing training and professional development opportunities that enable you to enhance your skills and specialties. Engaging in workshops, webinars, and networking events will help you expand your capabilities while contributing to our collective mission.

Why Join Our Team

Joining Privia means becoming part of a supportive and collaborative community dedicated to making a positive impact on mental health care. With our innovative telehealth platform, you will be empowered to deliver quality care without the constraints of traditional therapy settings. We highly value the well-being of our therapists, ensuring that you have the right resources and support to thrive in your practice.

Application Information

If you are a licensed mental health counselor passionate about making a difference in clients' lives, we encourage you to apply. Submit your resume and a cover letter detailing your qualifications and vision for your role. Become part of our mission to enrich lives through exceptional mental health care.