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Remote Chat Support Jobs in Cape Cod, MA (NOW HIRING)

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Remote Chat Support information

See Cape Cod, MA salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat support in Cape Cod, MA is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.38 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Cape Cod, MA?

For Remote Chat Support jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Cape Cod, MA look for?

The top searched job categories for Remote Chat Support jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Chat Support jobs?

Cities near Cape Cod, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Cape Cod, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,079 per year, or $27.9 per hour.

Licensed Mental Health Counselor - Remote

Philly Family Care Center

Worcester, MA • Remote

Full-time

Posted 4 days ago


Job description

Position Overview

Philly Family Care Center is seeking a dedicated, fully licensed Mental Health Counselor to join our dynamic and remote team. This full-time position offers the flexibility to work from anywhere while providing high-quality therapy to clients. You will be instrumental in helping individuals navigate their mental health challenges, fostering resilience and personal growth through individualized care.

About the Organization

Philly Family Care Center is committed to delivering exceptional mental health services to a diverse population. We focus on a client-centered approach, emphasizing collaboration, respect, and the promotion of positive mental health behaviors. Our outpatient facility is known for its supportive environment and commitment to empowering individuals with the tools they need to thrive. Join us and be part of an organization that values quality and compassion in mental health care.

Work Environment

This position is entirely remote, allowing you to create your ideal work-life balance. You will operate within a supportive virtual team where collaboration, innovation, and flexibility are encouraged. Our digital platform is user-friendly, designed to facilitate seamless communication with clients while minimizing administrative burdens. Enjoy the autonomy of crafting your schedule around your lifestyle.

Key Responsibilities
  • Provide ethical and compassionate individual counseling sessions via secure video chat, ensuring client confidentiality and comfort.
  • Employ solution-focused treatment modalities to facilitate effective therapy, adapting approaches based on client progress and feedback.
  • Develop comprehensive, individualized treatment plans tailored to meet the unique needs and goals of each client.
  • Assist clients in gaining insights into their thoughts, feelings, and behaviors, fostering personal growth and emotional healing.
  • Continuously assess client progress, adjusting treatment strategies and encouraging the development of healthy coping mechanisms.
  • Maintain accurate and timely documentation of client interactions and progress, using our streamlined electronic health record system.
Patient Population / Client Focus

The ideal candidate will work with a diverse client base predominantly consisting of stable, low-acuity adults. You will address a wide range of mental health needs, including anxiety, depression, stress management, and life transitions. Our goal is to provide a safe, inclusive environment where clients can express themselves freely and work towards achieving their mental health goals together.

Qualifications
  • A Master’s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • A fully unrestricted license to practice independently in Massachusetts is mandatory. Acceptable licenses include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Independent Clinical Social Worker (LICSW)
  • No provisional licenses or disciplinary actions against the candidate's professional standing.
  • Exceptional interpersonal skills with a naturally empathetic demeanor to engage clients effectively.
  • Strong computer literacy skills, confidence in using digital platforms for consultations.
Preferred Experience

While not mandatory, preference will be given to candidates with prior experience in teletherapy or remote counseling. Familiarity with electronic health records and telehealth platforms will be advantageous in our fast-paced environment.

Compensation and Benefits

Philly Family Care Center offers a competitive salary range of USD 90,000 – 104,000 per year based on your working hours and caseload. Additionally, we provide a sign-on bonus to welcome new team members, along with a monthly healthcare stipend for full-time counselors. Our payment structure supports direct deposit on a weekly basis, ensuring secure and timely compensation.

Career Growth Opportunities

At Philly Family Care Center, we prioritize your professional development. As you grow with our organization, you will have access to continuous training and professional growth opportunities. We encourage participation in workshops and seminars that enhance your therapeutic skill set and keep you at the forefront of mental health best practices.

Why Join Our Team

We believe that a supportive work environment translates to better care for our clients. Here you will experience a culture of collaboration and encouragement. Enjoy the flexibility of a remote position, unlimited referrals matched to your expertise, and a commitment from the organization to relieve you of administrative burdens so you can focus on what you do best—helping clients improve their mental health. Join us for the opportunity to make a meaningful impact while advancing your career.

Application Information

If you are a licensed mental health professional eager to make a difference in the lives of others, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and experience in mental health counseling. We look forward to welcoming you to our team!