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Remote Chat Support Jobs in Cape Cod, MA (NOW HIRING)

... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...

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Remote Chat Support information

See Cape Cod, MA salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat support in Cape Cod, MA is $27.92, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $30.38 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Cape Cod, MA?

For Remote Chat Support jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Cape Cod, MA look for?

The top searched job categories for Remote Chat Support jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Chat Support jobs?

Cities near Cape Cod, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Cape Cod, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,079 per year, or $27.9 per hour.

Remote Licensed Mental Health Counselor - Community Health Clinic

Allied Mental Healthcare Pte. Ltd

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision

Posted 4 days ago


Job description

Position Overview

Allied Mental Healthcare Pte. Ltd. is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our team in a fully remote capacity. This full-time position allows mental health professionals to provide meaningful and individualized support to adults requiring low-acuity mental health counseling. Counselors will engage with clients primarily through a secure video chat platform, ensuring accessibility and convenience, while receiving a yearly salary ranging from USD 90,000 to 100,000 based on hours worked.

About the Organization

At Allied Mental Healthcare, we believe in the potential of every individual to thrive mentally, emotionally, and socially. Located in Cambridge, Massachusetts, our mission is to bring effective mental health services to diverse populations, focusing on low-acuity cases that often need guidance in managing stress, depression, anxiety, and other life challenges. Our community health clinic operates remotely, putting technology at the forefront of our practice, to reduce barriers to mental health support.

Work Environment

This position offers a fully remote work environment, allowing for significant flexibility in your schedule. Counselors can choose to work full-time, exceeding thirty hours a week, or part-time, with a minimum of five hours a week. Our model empowers you to customize your work hours, giving you the freedom to balance personal and professional commitments. All interactions will be conducted from the comfort of your home, utilizing an easy-to-use digital counseling platform designed to enhance client engagement and reduce administrative burdens.

Key Responsibilities

As a Licensed Mental Health Counselor, your primary responsibilities will include:

  • Providing ethical and compassionate mental health counseling to patients via video chat, ensuring a supportive environment for clients' needs.

  • Conducting comprehensive assessments to determine clients' mental health statuses and develop personalized treatment plans tailored to their specific needs.

  • Implementing therapeutic interventions that help clients cultivate new coping skills, enhance problem-solving abilities, and improve communication skills.

  • Documenting session outcomes and progress in client records while minimizing paperwork to focus on client care.

  • Participating in ongoing training and supervision to stay updated with best practices in mental health counseling.

Patient Population / Client Focus

Your caseload will primarily consist of stable, low-acuity adults who may face challenges such as stress management, anxiety, or mild depression. This demographic often benefits from therapeutic support focused on personal growth and resilience. By meeting clients where they are—both physically and emotionally—you will contribute significantly to their well-being and personal development.

Qualifications

To succeed in this role, candidates must possess the following qualifications:

  • A minimum of a Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.

  • Current independent licensure in the state of Massachusetts as either an LMFT, LMHC, LICSW, or PsyD.

  • Demonstrated ability to practice independently without supervision and a clean disciplinary record.

  • Exceptional interpersonal skills, combined with strong computer literacy for effective use of digital health platforms.

  • A stable and reliable Wi-Fi connection for maintaining high-quality virtual therapy sessions.

Preferred Experience

While the above qualifications are required, candidates with experience in telehealth counseling, familiarity with integrated care approaches, or expertise in specific therapeutic modalities may be well-prepared to thrive in this role.

Compensation and Benefits

Allied Mental Healthcare offers a competitive compensation package that includes:

  • A sign-on bonus for new hires, recognizing the value of your expertise and commitment.

  • Weekly direct deposit payments, ensuring timely compensation for your work.

  • An annual salary between USD 90,000 and 100,000, commensurate with experience and hours worked.

  • Comprehensive insurance coverage, including health, dental, and vision benefits.

  • Streamlined onboarding that can take as little as three days, accelerating your entry into our team.

Career Growth Opportunities

Working with us opens avenues for professional development. Our organization is committed to furthering the growth of our counselors through access to ongoing training, workshops, and mentorship programs. With a focus on clinical excellence, you will have opportunities to advance into leadership roles or specialized areas of practice as you expand your skillset.

Why Join Our Team

By joining Allied Mental Healthcare, you become part of a progressive team that values mental health as a vital component of overall community health. We foster an environment rooted in compassion, innovation, and excellence. Our commitment to flexible work arrangements and client-centered practices ensures that you can make a positive impact while enjoying a fulfilling work-life balance.

Application Information

If you are an enthusiastic Licensed Mental Health Counselor looking to make a difference in the lives of clients through virtual counseling, we encourage you to apply with your CV today! Join us in our mission to provide accessible and impactful mental health support to those who need it most.