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Remote Chat Support Jobs in Andover, MA (NOW HIRING)

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Remote Chat Support information

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$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote chat support in Andover, MA is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.75 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Andover, MA?

For Remote Chat Support jobs in Andover, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Andover, MA look for?

The top searched job categories for Remote Chat Support jobs in Andover, MA are:

What cities near Andover, MA are hiring for Remote Chat Support jobs?

Cities near Andover, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Andover, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,876 per year, or $26.4 per hour.

Licensed Mental Health Counselor - Remote Position

Strategic Resources Mental Healthcare Pte. Ltd

Boston, MA • Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

Strategic Resources Mental Healthcare Pte. Ltd is seeking a dedicated and compassionate Licensed Mental Health Counselor to join our dynamic team in a full-time, remote capacity. The selected candidate will engage with clients through virtual counseling sessions, providing essential mental health support while working flexibly from the comfort of their own home. We are offering a competitive salary range of USD 90,000 – 104,000 per year, based on experience and hours worked, along with a generous sign-on bonus.

About the Organization

Strategic Resources Mental Healthcare Pte. Ltd. is committed to delivering high-quality mental health services to a diverse population. Located in Boston, Massachusetts, our organization emphasizes the importance of providing compassionate care tailored to individual needs. We value our team members and empower our counselors to focus on their critical role in transforming lives.

Work Environment

This position is uniquely designed to be fully remote, offering our counselors exceptional flexibility in their work schedules. As a member of our all-virtual team, you will have access to state-of-the-art technology enabling seamless communication and client engagement. Our outpatient office serves as an administrative hub, while counseling sessions occur in a comfortable and familiar setting conducive for both therapists and clients.

Key Responsibilities
  • Conduct systematic and ethical individual counseling sessions via video chat, ensuring a safe space for clients.
  • Utilize solution-focused treatment modalities tailored to each client’s unique situation, guiding them through their mental health journey.
  • Develop comprehensive treatment plans based on thorough assessments, ensuring that they address the specific needs and goals of clients.
  • Assist clients in gaining insights into their emotions and relationships, fostering personal growth and understanding.
  • Regularly monitor client progress against treatment goals, adjusting plans as necessary to improve mental well-being.
  • Educate clients on developing healthy coping strategies and enhancing their quality of life.
Patient Population / Client Focus

You will primarily serve stable, low-acuity adults presenting with a variety of mental health concerns. Your work will directly contribute to improving their mental health and overall quality of life, aligning with our mission to provide compassionate, effective care. The clients will often seek your assistance for anxiety, depression, relationship issues, and stress management.

Qualifications
  • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • Must possess one of the following licenses for independent practice: Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Independent Clinical Social Worker (LICSW).
  • No provisional licenses or previous disciplinary actions.
  • Exceptional interpersonal skills, displaying empathy and understanding.
  • Strong computer skills with competence in remote therapy platforms.
Preferred Experience
  • Experience in virtual counseling or teletherapy is a plus, but not required.
  • Familiarity with solution-focused therapy techniques.
  • A background in working with diverse client populations is highly valued.
Compensation and Benefits
  • Attractive salary range of USD 90,000 – 104,000 based on proficiency and hours worked.
  • Sign-on bonus to reward your commitment to joining our team.
  • Weekly direct deposit for timely payroll.
  • Monthly healthcare stipend available for full-time counselors.
  • Minimal paperwork allowing you to concentrate fully on client care.
Career Growth Opportunities

Our organization is dedicated to nurturing professional growth, offering extensive training programs, peer feedback sessions, and opportunities for advancement within the team. As your expertise develops, you could have the chance to participate in leadership roles or specialized training in advanced therapeutic practices.

Why Join Our Team

Joining Strategic Resources Mental Healthcare Pte. Ltd means becoming part of a supportive and innovative team that prioritizes high-quality client care. You will enjoy:

  • Flexible scheduling that allows for a healthy work-life balance.
  • The opportunity to work in a rewarding role where you can make a real difference in clients’ lives.
  • Access to unlimited referrals aligned with your specialties, making it easier to build a thriving caseload.
  • An easy-to-use platform that simplifies your administrative tasks.
  • An invigorating work environment that values your autonomy and professional contributions.
Application Information

If you are a fully licensed mental health professional looking to bring positive change to individuals’ lives, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and desire to work with us. Ready to take the next step in your career? We’re excited to hear from you!