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Remote Chat Support Jobs in Andover, MA (NOW HIRING)

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

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See Andover, MA salary details

$14

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How much do remote chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote chat support in Andover, MA is $26.38, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $28.75 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Andover, MA?

For Remote Chat Support jobs in Andover, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Andover, MA look for?

The top searched job categories for Remote Chat Support jobs in Andover, MA are:

What cities near Andover, MA are hiring for Remote Chat Support jobs?

Cities near Andover, MA with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Andover, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,876 per year, or $26.4 per hour.

Technical Support Specialist

parcelLab

Boston, MA • On-site, Remote

Full-time

Re-posted 20 days ago

Job description

Technical Support Specialist
About the job
At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience.
Our Post-Purchase Customer Experience platform helps companies like SKIMS, H&M, Farfetch, Urban Outfitters, Ikea, and others turn operational complexity into powerful customer moments, driving loyalty, retention, and revenue.
As we scale across the US, we're looking for driven, curious, and customer-obsessed people to join our journey.
The Role:
As our Technical Support Specialist, you'll serve as 2nd level support for our B2B customers, handling the more complex and technical cases escalated beyond our first-line support team. You'll work directly within our system to implement customer requests, dig into deeper investigations, and help customers get more value out of the platform through optimizations, suggestions for improvement, and product guidance.
You'll build on core support skills to handle escalated issues with growing independence, learn when to loop in the wider team, and start to spot patterns in recurring requests that could inform product or process improvements.
What you'll do:
  • Serve as 2nd level support for our B2B customers, handling escalations passed on from our first-line support team
  • Solve customer concerns arising from day-to-day operational business, using sound judgment on more complex or ambiguous cases
  • Conduct deeper technical investigations into issues beyond first-line troubleshooting, including reviewing filter logic written in JavaScript
  • Implement customer requests directly within the system
  • Advise customers on optimizations, suggestions for improvement, and product information
  • Recognize patterns across customer inquiries and flag recurring issues or improvement opportunities to the wider team

What we're looking for:
  • Some prior experience in a customer support, success, or operations role (B2B SaaS a plus)
  • Ability to read and understand JavaScript
  • A customer-focused mindset with strong problem-solving skills
  • Comfort working directly within a software platform to action customer requests
  • Clear, confident communication, both written and verbal
  • Ability to translate customer needs into practical product guidance
  • Good judgment on when to resolve directly versus escalate further
  • Strong, native-level English; additional languages are a plus
  • A proactive, team-oriented approach to collaborating across departments

What we offer:
  • Be part of a fast-growing SaaS company backed by strong investors and global brands
  • Competitive compensation
  • Remote-friendly culture with flexible work environment
  • Collaborative, inclusive, and ambitious culture

Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote status Fully Remote

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