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Remote Chat Support Jobs in Nevada (NOW HIRING)

Gallagher

Personal Lines Client Service Manager

Las Vegas, NV · Remote

$36K - $48K/yr

While this role is not currently open, it is fully remote, and we welcome the opportunity to ... Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and ...

Getaway Travel Agency

Travel customer representative

Reno, NV · Remote

$16 - $21.75/hr

... role in supporting our clients throughout their travel journey from the moment they book to the ... Passion for travel and helping others plan unforgettable experiences. 100% remote work with ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Nevada

Remote Chat Support information

See Nevada salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support in Nevada is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $28.89 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Nevada? The most popular types of Chat Support jobs in Nevada are:
What are popular job titles related to Remote Chat Support jobs in Nevada? For Remote Chat Support jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Nevada look for? The top searched job categories for Remote Chat Support jobs in Nevada are:
What cities in Nevada are hiring for Remote Chat Support jobs? Cities in Nevada with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Nevada as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $55,171 per year, or $26.5 per hour.

Technical Resolution Specialist

Pavilion Payments

Las Vegas, NV • Remote

$28 - $34/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Location: Nationwide

Schedule: Wednesday through Friday onsite; Saturday and Sunday remote

Reports to: Director of Technical Resolution

What you will be doing

The Technical Resolution Specialist provides Tier 2 support for customer and equipment issues involving both hardware and software. In this role, you'll manage support tickets, troubleshoot ATM and kiosk issues, coordinate vendor escalations, and work directly with customers through phone, email, remote support, and occasional onsite visits to resolve technical issues.

This is not a traditional call center role. We are looking for someone who is comfortable with break-fix support, can think through technical issues, and knows when to resolve a problem independently or escalate it.

Key Responsibilities:
  • Provide Tier 2 technical support for hardware and software issues involving ATMs, kiosks, and payment technology.
  • Troubleshoot issues, determine the appropriate resolution, and escalate more complex problems when needed.
  • Manage and follow up on Jira tickets to ensure timely resolution.
  • Monitor system dashboards and respond to equipment alerts.
  • Coordinate with third-party vendors and internal teams to resolve technical issues.
  • Support customers through phone, email, and remote troubleshooting, with occasional travel to customer sites when hands-on assistance is needed.
  • Document issues, solutions, and updates clearly to keep customers and internal teams informed.
Qualifications:
  • 2–3 years of technical support, field service, or break-fix experience
  • Experience troubleshooting both hardware and software issues
  • Familiarity with Jira and Voice over IP call tools
  • Working knowledge of Windows OS
  • Strong problem-solving, communication, and time-management skills
  • Ability to work independently and manage multiple open issues
  • Professional and comfortable interacting directly with customers
  • Ability to work Wednesday through Sunday
  • Ability to travel by car or airplane as needed (<20%)
  • Ability to secure and maintain gaming licenses in multiple jurisdictions
Preferred Experience
  • Casino equipment, ATM, kiosk, payments, or gaming technology support
  • Basic SQL knowledge
  • Linux experience
  • Experience coordinating field technicians or third-party vendors
Perks & Benefits!

● A great company that is focused on team building, and career pathing for its team!

● Join a team that is fun, friendly, and customer-focused!

● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!

Pavilion Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department

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